Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 08 Nov 2013  |  South Asia, Middle East & North Africa  |  Market Research

    The Middle East Unified Communications Market

    Consolidation of Participants in the Ecosystem is Leading to UC Market Development.

    Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shift towards mobile applications are likely to be the key drivers for the unified communications market in the Middle East. Enterprise telephony, video conferencing, contact centers, and mobility are expected to be the ...

    $14,000.00

    Special Price $10,500.00 save 25 %

  2. 05 Jul 2013  |  South Asia, Middle East & North Africa  |  Market Research

    Total Conferencing Services Market in India CY 2011

    Collaboration is the Key to Market Growth

    The conferencing services market in India grew significantly in 2011 due to the increasing adoption of audio conferencing and the realization of video as an essential service by enterprises. The market is segmented into audio, video, and Web conferencing. Growth is primarily attributed to the audio segment, coupled with increasing blurring of bound...

    $4,950.00

    Special Price $3,712.50 save 25 %

  3. 28 Mar 2013  |  South Asia, Middle East & North Africa  |  Market Research

    The Indian Unified Communication Applications Market, 2011

    Increasing Awareness of Social Collaboration and Virtualisation Drives Growth

    The unified communication applications market in India grew significantly in 2011 due to the increasing adoption of telephony, video, and contact centers. This study examines the growth drivers and restraints and trends for the market. The UC applications market is segmented into enterprise telephony, videoconferencing, contact center applications,...

    $6,950.00

    Special Price $5,212.50 save 25 %

  4. 08 Jan 2013  |  South Asia, Middle East & North Africa  |  Market Research

    Video Conferencing Endpoints and Infrastructure Market in India CY 2011

    Infusion of Mobile and Cloud Collaboration Technologies Offers Opportunities for Market Penetration

    The video conferencing market in India is showing signs of high growth due to the adoption of technologically advanced systems by large enterprises. This study covers the state of the video conferencing market in India, examining the ecosystem, growth drivers and restraints, and identifying the market, verticals, and subsegment trends. The study al...

    $4,950.00

    Special Price $3,712.50 save 25 %