Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 14 Dec 2022  |  Europe  |  Market Research

    Analysis of the European UCaaS Market—Forecast to 2028

    A Return to Growth as Businesses Adapt to and Shape the New Normal

    This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2028. The study discusses the impact of the COVID-19 epidemic on businesses and users, and the effects of economic hardship on services adoption and provider growth strateg...

    $4,950.00
  2. 24 Dec 2021  |  Europe  |  Market Research

    State of the European Video Conferencing Devices Market, Forecast to 2026

    A Video-first Strategy is Imperative to Thrive in Hybrid Work

    Hybrid work is here to stay, and the workplace is rapidly changing. As the pandemic has influenced people's attitudes toward hybrid work to varying degrees, the percentage of people who will return to the workplace is in flux. As a result, there is a greater need to recognize employee preferences for hybrid working and accommodate multiple user-pro...

    $4,950.00
  3. 01 Nov 2021  |  Europe  |  Market Research

    Growth Opportunities in the European UCaaS Market

    Cloud Communications Services Shine in Addressing the Distributed Workforce

    COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...

    $4,950.00
  4. 21 May 2020  |  Europe  |  Market Research

    Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

    COVID-19 Softens Growth Rates, Creates New Use Cases

    This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...

    $4,950.00
  5. 23 Dec 2019  |  South Asia, Middle East & North Africa  |  Market Research

    Indian Unified Communications (UC) Applications and Services Market, Forecast to 2023

    Subscription-based Flexible Pricing Plans and Declining Prices are Expected to Become the Norm

    Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to ...

    $4,950.00
  6. 09 Nov 2018  |  Europe  |  Market Research

    European Hosted IP Telephony and UCaaS Market, Forecast to 2024

    Competitor Repositioning Creates Disruption and Opportunities

    The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. Continued Integrated Services Digital Network (ISDN) decommissioning is creating opportunities to move businesses to...

    $4,950.00
  7. 19 Sep 2018  |  South Asia, Middle East & North Africa  |  Market Research

    Indian Unified Communications (UC) Applications and Services Market, Forecast to 2022

    A Wave of Consolidation is Seen Across UC Vendors and Services Providers, Thereby Making the Market a Playground Only for the Best

    With ongoing advancements in technologies, the world is growing to become a connected place and communication is increasingly becoming “the most” important ingredient for building a connected world. Organizations worldwide are embracing better communication technologies so as to improve their employee productivity and also enable their workforc...

    $4,950.00
  8. 15 Jul 2016  |  South Asia, Middle East & North Africa  |  Market Research

    Unified Communications Applications and Services Market in India CY 2015

    Device Independence is Driving Change in Market Trends by Increasing Customer Interaction Channels

    The study analyzes the Unified Communications (UC) applications and services market for the calendar year 2015. Some of the key industry trends that drive mobility and bring your own device applications are identified and substantiated with quantitative analysis. Furthermore, market share analysis has also been performed for the complete UC portfol...

    $1,500.00
  9. 13 Jul 2016  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2015 Update

     

    This research service analyzes the Web conferencing market in India for CY 2015. It provides insights on trends pertaining to hosted services, which are the dominant model, contributing 84.6% of the Web conferencing revenue in H2 2015, although this is a slight decrease from H1 2015. Traction is observed across the board, especially from informati...

    $1,500.00
  10. 30 Jun 2016  |  Europe  |  Market Research

    EMEA Video Conferencing Endpoints and Infrastructure Market

    This market analysis research provides market sizing, segmentation, and forecasts for the video conferencing endpoints and infrastructure market in EMEA. Country/sub-region breakouts are provided for the UK, Germany, France, Benelux, Nordics, Spain, Italy, Rest of Europe, and Middle East and Africa regions. The study also provides market shares for...

    $4,950.00