Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 30 Aug 2022  |  Asia Pacific  |  Market Research

    APAC Video Conferencing Devices Market, Forecast to 2026

    Market Size and Market Share Tracker

    2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...


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  2. 27 Sep 2021  |  Asia Pacific  |  Market Research

    Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027

    China’s Strong Performance Boosted Overall Market Growth Rates

    This research study analyzes the current and future trends of the Asia-Pacific video conferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research service is fro...


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  3. 16 Jun 2016  |  Asia Pacific  |  Market Research

    Asia-Pacific Enterprise Video Endpoints and Infrastructure Market 2016 Update

    Product Enhancement in Hybrid Environment is Key to Success

    Scope of the report The research report includes the following segments: Product scope: Enterprise Video Endpoints and Infrastructure. Endpoints segment includes multi-codec system, single-codec system, and executive desktop system. Infrastructure segment includes MCUs, gateways, gatekeepers, and management tools. Geographic scope: Asia-Pacific En...


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  4. 02 Feb 2016  |  Asia Pacific  |  Market Research

    Asia-Pacific Video Conferencing Endpoints and Infrastructure Market, Update and Forecast to 2021

    Market to Remain Flat as Growth Shifts to Cloud- and Software-based Solutions

    This research service updates the current status of and analyzes the future trends in the Asia-Pacific video conferencing endpoints and infrastructure market. The analysis is based on the video conferencing endpoints and the infrastructure segments. The study covers the competitive structure and provides market share analysis. Market trends indicat...


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  5. 25 Nov 2015  |  Asia Pacific  |  Market Research

    Asia-Pacific Conferencing Services Market - 2015 Update

    Mobility and Cloud Driving Adoption

    The research service analyzes current and future trends in the Asia-Pacific conferencing services market. The analysis is based on three service segments - audio, video, and web conferencing services. The study discusses the impact of various drivers and restraints on the market. It covers the competitive structure and provides market share analysi...


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  6. 29 Oct 2015  |  Asia Pacific  |  Market Research

    Session Initiation Protocol Trunking Adoption in Asia-Pacific

    Traditional Telephony Systems and Security Hinder SIP Adoption

    The SIP trunking services market in Asia-Pacific is warming up and creating opportunities for service providers, SBC vendors, and UC vendors. This study explores the market drivers and restraints, awareness levels, adoption levels, and availability of SIP trunks across the region. One chapter presents the go-to-market strategy adopted by various SI...


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  7. 03 Jul 2015  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific SIP Phone Market

    SIP Phones will Drive the Next Wave of Growth for the Enterprise Communication Market

    This Market Insight lists growth drivers and restraints for the Asia-Pacific SIP phone market and provides revenue and unit shipment forecasts through 2020. It looks at regional trends that will affect adoption and analyzes growth opportunities. The study breaks down the unit shipment shares of top market participants and provides a competitive ana...


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  8. 19 Mar 2015  |  Asia Pacific  |  Market Research

    Asia-Pacific Enterprise Video Endpoints and Infrastructure Market 2014 Update

    Vendors Shifting from Solution-to Platform-Based Offering

    The research service provides an analysis of the Asia-Pacific enterprise video market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Two segments—video endpoints and video infrastructure—have been covered. The study also attempts to forecast the revenue in the Asia-Pacific market for the next seven ...


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  9. 09 Mar 2015  |  Asia Pacific  |  Market Research

    Analysis of Chinese Remote Support Applications Market

    Fragmented Market with Prosperous Growth Opportunities

    This market insight focusses on the remote support applications market in China. The report lists the drivers and restraints for growth and provides forecasts for the next five years, discussing the overall future outlook; it also contains a business model analysis. It provides estimated market engineering measurements, along with the observed tren...


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  10. 17 Sep 2014  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific UC-as-a-Service Market

    Cloud UC Services Will Drive the Market

    This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...


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