Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 25 Mar 2022  |  North America  |  Customer Research

    2022 UCC Industry Predictions

    Transition to the Next Normal Requires Business Agility and Employees Equipped for Success

    Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 12 Jan 2022  |  North America  |  Customer Research

    Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry

    Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value

    An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...

    $4,950.00

    Special Price $3,712.50 save 25 %

  3. 10 Feb 2015  |  North America  |  Customer Research

    The Future of IT in the Manufacturing IndustryNorth America, Latin America, and Europe

    An End-user Perspective

    This research service aims to measure the current use and future decision-making behavior towards information technology (IT) within the manufacturing sector. Manufacturers have been top implementers of new IT solutions and more than 50% plan to invest in these technologies in the next two years. Mobile devices and applications will be prevalent in...

    $2,500.00

    Special Price $1,875.00 save 25 %

  4. 04 Feb 2015  |  North America  |  Customer Research

    The Future of Enterprise Communications in the Workplace in North America

    An End-user Perspective

    The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...

    $2,450.00

    Special Price $1,837.50 save 25 %

  5. 18 Apr 2014  |  North America  |  Customer Research

    Future of Cloud Computing Technologies in Enterprises in the United States and Europe

    Opportunities in the 5 Key Markets from a Customer Perspective

    The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...

    $12,500.00

    Special Price $9,375.00 save 25 %

  6. 24 May 2013  |  North America  |  Customer Research

    2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

    The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

    This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...

    $10,000.00

    Special Price $7,500.00 save 25 %

  7. 05 Feb 2013  |  North America  |  Customer Research

    2012 North American CXO Investment Plans for Communications and Collaboration Endpoints

    A Perspective on UCC Endpoints Adoption and Benefits

    The primary objective of this research is to assess North American CXOs attitudes and strategic plans regarding their personal and their organizations use of communications and collaboration (CC) endpoints. Supporting this primary objective, this research will also measure general usage of CC endpoints, identify the most popular CC endpoints, the...

    $10,000.00

    Special Price $7,500.00 save 25 %

  8. 17 Jan 2013  |  North America  |  Customer Research

    2012 IT Decision Makers Views on the Evolution of Enterprise Communications

    A Perspective on Enterprise Communications Technology Adoption and IT Strategies

    Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, and reduce costs. However, they also face various challenges that prevent them from investing in enterprise communications and collaboration technologies or that delay their investment decis...

    $10,000.00

    Special Price $7,500.00 save 25 %

  9. 16 Jan 2013  |  North America  |  Customer Research

    2012 North American CXO Investment Plans for Managed and Hosted Communications and Collaboration Services

    A Perspective on UCC Services Adoption and Benefits

    Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the or...

    $10,000.00

    Special Price $7,500.00 save 25 %

  10. 07 Jan 2013  |  North America  |  Customer Research

    2012 North American CXO Investment Plans for Communications and Collaboration Infrastructure and Connectivity

    A Perspective on UCC Infrastructure and Connectivity Evolution

    Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in ena...

    $10,000.00

    Special Price $7,500.00 save 25 %