Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 18 Dec 2014  |  Global

    Analysis of the Global Web Conferencing Market

    Collaboration Convergence and Mobile-first Focus Lead to New Market Synergies

    The global web conferencing market is being transformed by the ongoing evolution of the workplace. A renewed focus on application convergence and strong mobile-first initiatives are resulting in groundbreaking technology shifts that are empowering users with greater productivity benefits than ever before. The move from audio-only meetings to web an...

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  2. 16 Dec 2014  |  South Asia, Middle East & North Africa

    Web Conferencing Services Market in India Half Yearly Update (H1 2014)

    Web Conferencing Continues to Witness Growth in India

    This market insight is an update for the Indian Web conferencing market in the first half of 2014. The market is moving towards higher adoption of software as a service (SaaS) solutions, and this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web conferencing services, w...

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  3. 03 Dec 2014  |  South Asia, Middle East & North Africa

    Cloud Telephony Services in India

    Customer Engagement and Experience with Cloud Telephony

    The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analyti...

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  4. 25 Nov 2014  |  North America

    2015 North America Video Conferencing Services Buyers Guide

    What Decision Makers Should Know about Top Providers

    The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

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  5. 21 Nov 2014  |  Global

    Global Audio Conferencing Endpoints Market

    Tabletop and Installed Audio Conferencing Systems

    This study presents a market analysis of tabletop conference phones and installed audio conferencing systems. Tabletop conference phones are segmented as TDM, VoIP, and USB/Alternative connectivity endpoints. Installed audio conferencing endpoints are non-portable audio conferencing systems designed specifically for use in larger meetings rooms, an...

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  6. 11 Nov 2014  |  Global

    Professional Services in the Web Events Market

    Strong Growth in Web Events Creates Opportunities for Professional Services Attachment

    The web event services market is growing at a fast pace. There has been a strong move in the web casting segment to self-service events. Leading vendors are reporting that more than 20 to 25 percent of all events are now self-service; up from none two years prior. Self-service is leading to greater usage and the frequency of web events thereby incr...

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  7. 20 Oct 2014  |  Latin America

    The Effect of WebRTC on the Unified Communications and Collaboration Market

    Driving UCC Capabilities to the Masses

    Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and WebRTC-based offerings. This Frost & Sullivan market insight analyzes the impact of WebRTC on the enterpris...

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  8. 09 Oct 2014  |  Latin America

    Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

    Carriers Prove Essential in Hosted Market Development

    The hosted Internet protocol (IP) telephony and integrated unified communications and collaboration (UCC) applications market in Latin American is expected to exhibit impressive growth during the next 7 years. The number of service providers offering these solutions is projected to significantly increase in the next 1218 months, thus augmenting th...

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  9. 09 Oct 2014  |  North America

    The Office of the Future

    Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

    The Office of the Future will witness revolutionary changes with the infusion of intelligent tools like augmented reality, Internet of Things, and wearable devices. This phenomenal transformation is expected to result in a context-aware and self-aware work environment that enables employees to engage and deliver anywhere and anytime. This study exp...

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  10. 01 Oct 2014  |  Global

    Global Video Conferencing Endpoints and Infrastructure MarketQ2 2014 Update

    Continued Turmoil as Growth Shifts to Cloud and Soft Clients

    The overall revenue of the enterprise video-conferencing market continues to undergo a rapid decline as growth shifts to cloud and software-based solutions. The ongoing shift to software-centric solutions and cloud services is creating challenges for vendors, while also opening up new opportunities for growth.

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