Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 16 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India Half Yearly Update (H1 2014)

    Web Conferencing Continues to Witness Growth in India

    This market insight is an update for the Indian Web conferencing market in the first half of 2014. The market is moving towards higher adoption of software as a service (SaaS) solutions, and this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web conferencing services, w...

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  2. 03 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Cloud Telephony Services in India

    Customer Engagement and Experience with Cloud Telephony

    The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analyti...

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  3. 25 Nov 2014  |  North America  |  Market Research

    2015 North America Video Conferencing Services Buyers Guide

    What Decision Makers Should Know about Top Providers

    The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...

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  4. 09 Oct 2014  |  North America  |  Market Research

    The Office of the Future

    Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

    The Office of the Future will witness revolutionary changes with the infusion of intelligent tools like augmented reality, Internet of Things, and wearable devices. This phenomenal transformation is expected to result in a context-aware and self-aware work environment that enables employees to engage and deliver anywhere and anytime. This study exp...

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  5. 22 Sep 2014  |  North America  |  Market Research

    Leveraging Video Conferencing to Improve Business Processes

    Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

    Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like v...

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  6. 05 Sep 2014  |  North America  |  Market Research

    North American Conferencing Services Market

    Expanding User Base for Web and Video Conferencing Drives Growth

    This market research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in North America. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. The study also provides market shares for the leading...

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  7. 20 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2013

    Richer Modes of Conferencing are Driving the New Wave of Collaboration

    Web conferencing is expected to be the new way of collaboration as enterprises move from vanilla audio conferencing solutions to richer methods of collaboration with web conferencing. The market segment covered in this study is web conferencing. Verticals covered include government; information technology (IT) and IT-enabled services; banking, fina...

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  8. 17 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Emerging Trends in Unified Communications Applications Market in India,CY 2013

    Improved User Productivity and Scalability Driving the UC Adoption

    This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses the market trends, technology trends, revenue analysis and competitive scenario. Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shif...

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  9. 03 Jul 2014  |  North America  |  Market Research

    Boosting Innovation and Creativity Through ICT

    Using Collaboration Tools to Harness the Power of Collective Innovation

    There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...

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  10. 18 Apr 2014  |  North America  |  Customer Research

    Future of Cloud Computing Technologies in Enterprises in the United States and Europe

    Opportunities in the 5 Key Markets from a Customer Perspective

    The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...

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