Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 16 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India Half Yearly Update (H1 2014)

    Web Conferencing Continues to Witness Growth in India

    This market insight is an update for the Indian Web conferencing market in the first half of 2014. The market is moving towards higher adoption of software as a service (SaaS) solutions, and this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web conferencing services, w...

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  2. 03 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Cloud Telephony Services in India

    Customer Engagement and Experience with Cloud Telephony

    The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analyti...

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  3. 20 Oct 2014  |  Latin America  |  Market Research

    The Effect of WebRTC on the Unified Communications and Collaboration Market

    Driving UCC Capabilities to the Masses

    Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and WebRTC-based offerings. This Frost & Sullivan market insight analyzes the impact of WebRTC on the enterpris...

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  4. 09 Oct 2014  |  Latin America  |  Market Research

    Analysis of the Latin American Hosted IP Telephony and Integrated UCC Applications Market

    Carriers Prove Essential in Hosted Market Development

    The hosted Internet protocol (IP) telephony and integrated unified communications and collaboration (UCC) applications market in Latin American is expected to exhibit impressive growth during the next 7 years. The number of service providers offering these solutions is projected to significantly increase in the next 1218 months, thus augmenting th...

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  5. 10 Sep 2014  |  Latin America  |  Market Research

    Latin American Conferencing Services Market

    An Emerging Market with a High Growth Potential

    This study provides an in-depth analysis of the Latin American conferencing services market. The Latin American conferencing services market earned revenues of $71.8 million in 2013, showing growth of 33.8 percent in comparison to 2012. The market is expected to grow at a CAGR of 21.9 percent within the next 7 years, presenting considerable opportu...

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  6. 20 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2013

    Richer Modes of Conferencing are Driving the New Wave of Collaboration

    Web conferencing is expected to be the new way of collaboration as enterprises move from vanilla audio conferencing solutions to richer methods of collaboration with web conferencing. The market segment covered in this study is web conferencing. Verticals covered include government; information technology (IT) and IT-enabled services; banking, fina...

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  7. 18 Aug 2014  |  Latin America  |  Market Research

    Videoconferencing Use in Tertiary Education in Latin America

    Adoption is Increasing to Meet Demands of Mobile and Remote Students

    In this market insight, Frost & Sullivan identifies main uses of videoconferencing in tertiary education in Latin America. It analyzes the environment and major market trends, and provides profiles and case studies from leading vendors. Universities and educational centersmostly private institutionshave been adopting videoconferencing as a servic...

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  8. 17 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Emerging Trends in Unified Communications Applications Market in India,CY 2013

    Improved User Productivity and Scalability Driving the UC Adoption

    This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses the market trends, technology trends, revenue analysis and competitive scenario. Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shif...

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  9. 03 Jul 2014  |  Latin America  |  Market Research

    Latin America Unified Communications and Collaboration Solutions Market

    New Ways of Working and Improved Global Economic Scenario Provide Opportunities for a Growing Market

    The proliferation of new technologies coupled with new business needs and increasingly remote workstations are driving the implementation of unified communications (UC) and collaboration solutions in Latin America. This research service analyses the main drivers and restraints influencing this market. The study provides actual information about mar...

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  10. 17 Feb 2014  |  Latin America  |  Market Research

    Things to Consider before Offering Unified Communications as a Service (UCaaS) in Latin America

    What Carriers Need to Know

    Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much ...

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