Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 16 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India Half Yearly Update (H1 2014)

    Web Conferencing Continues to Witness Growth in India

    This market insight is an update for the Indian Web conferencing market in the first half of 2014. The market is moving towards higher adoption of software as a service (SaaS) solutions, and this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web conferencing services, w...

    $1,500.00
  2. 03 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Cloud Telephony Services in India

    Customer Engagement and Experience with Cloud Telephony

    The cloud telephony services market in India has grown immensely over the last few years. However, the market is still at a nascent stage, with most participants providing the lower range of offerings such as outbound dialers or bulk SMS broadcasting. More sophisticated market participants offer Application Programming Interfaces (APIs) and analyti...

    $1,500.00
  3. 17 Sep 2014  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific UC-as-a-Service Market

    Cloud UC Services Will Drive the Market

    This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...

    $15,000.00
  4. 20 Aug 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Web Conferencing Services Market in India CY 2013

    Richer Modes of Conferencing are Driving the New Wave of Collaboration

    Web conferencing is expected to be the new way of collaboration as enterprises move from vanilla audio conferencing solutions to richer methods of collaboration with web conferencing. The market segment covered in this study is web conferencing. Verticals covered include government; information technology (IT) and IT-enabled services; banking, fina...

    $1,500.00
  5. 17 Jul 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Emerging Trends in Unified Communications Applications Market in India,CY 2013

    Improved User Productivity and Scalability Driving the UC Adoption

    This market insight provides the emerging trends in Unified Communications (UC) applications market in India for CY 2013. It analyses the market trends, technology trends, revenue analysis and competitive scenario. Increasing investments to optimize the communication infrastructure, desire to reduce travelling costs, SMB adoption of UC, and a shif...

    $1,500.00
  6. 03 Mar 2014  |  Asia Pacific  |  Market Research

    Managed Unified Communications (UC) Services in Asia-Pacific

    The Next Wave of Growth in UC

    This market insight covers the managed UC services in the Asia-Pacific region. It includes an executive summary, market overview, and analysis of market participants as well as the analyst recommendations. Though the growth of UC has slowed down since 20092010, there is still demand. This demand, however, is not for the in-silo components of UC bu...

    $1,500.00
  7. 05 Feb 2014  |  Asia Pacific  |  Market Research

    Analysis of the Enterprise Mobile Collaboration Services Market CY2013 in Asia-Pacific

    Mobile Messaging Uptake and Apps Surge Indicate Promise for a Fragmented Market

    This market insight includes an analysis of the enterprise mobile collaboration services market in the Asia-Pacific region. Market sizing and forecast are provided for Asia-Pacific in terms of unit shipment of services licenses. A detailed discussion of different unified communication (UC) vendors and service providers' service subscription plans a...

    $1,500.00
  8. 31 Jan 2014  |  Asia Pacific  |  Market Research

    Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market

    Disruptive Integrated Applications and New Partnerships Drive Growth

    This market insight includes analysis of the enterprise mobile collaboration applications market in the Asia-Pacific region. Market sizing and forecast is provided for Asia-Pacific in terms of unit shipment of licenses. Detailed discussion of different UC vendors' licensing models are provided. The competitive landscape is examined at a vendor leve...

    $1,500.00
  9. 23 Jan 2014  |  Asia Pacific  |  Tracker

    Asia-Pacific Enterprise Telephony Market H1 2013 Tracker

    Will the Declining Enterprise Telephony Market Get Better?

    This Asia-Pacific enterprise telephony market study analyses the market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), WPBX, and IP PBX. This research is based on Frost & Sulliva...

    $15,000.00