Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 10 Sep 2014  |  Europe  |  Market Research

    European Conferencing Services Market

    Mobility and Demand for Richer Collaboration Capabilities Drives Growth

    This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in Europe. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provi...

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  2. 17 Feb 2014  |  Europe  |  Market Research

    Video Conferencing for Healthcare

    Market Analysis and Case Studies from the Healthcare Industry

    Frost & Sullivan's on-going research into the video conferencing services market identified healthcare as one of the key vertical industries that will drive market growth. Video conferencing is transforming the provision of healthcare. Video conferencing and 'telemedicine' are on the healthcare road map of most governments in Europe. In this Market...

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  3. 21 Jan 2014  |  Europe  |  Market Research

    Next Generation Education

    Visual Collaboration Vendor Insight

    Frost & Sullivan's on-going research into the video conferencing services market identified education as one of the key vertical industries for growth of video conferencing infrastructure and endpoints. Virtual learning is on the technology road-maps of most educational institutions and is a key enabler of highly popular distance learning courses. ...

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  4. 15 Nov 2013  |  Europe  |  Market Research

    Europe Video Conferencing Services Market

    Strong Growth Predicted Despite Recessionary Environment

    This research study presents an analysis of the Video Conferencing Services Market in Europe. The study discusses key market trends, drivers, restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides marke...

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  5. 07 Nov 2013  |  Europe  |  Market Research

    Analysis of the European Audio Conferencing Services Market

    Increase in Volume of Minutes to Offset Price Decline in the Near Term

    This research study presents an analysis of the Audio Conferencing Services Market in Europe. The study discusses key market trends, drivers, and restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides m...

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  6. 06 Nov 2013  |  Europe  |  Market Research

    Europe Web Conferencing Services Market

    Collaborative Workspaces Drive Growth of Web Conferencing

    This research study presents an analysis of the Web Conferencing Services Market in Europe. The study discusses key market trends, drivers, and restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides mar...

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  7. 22 Oct 2013  |  Europe  |  Market Research

    Ear to the Ground: BT and Dolby Bring High Quality Sound to Audio Conferencing

     

     

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  8. 30 Aug 2013  |  Europe  |  Market Research

    Video Conferencing Infrastructure and Endpoints

    Market Outlook for EMEA

    Companies of all sizes are realising the benefits of adopting video conferencing solutions to reduce travel costs, increase worker productivity and collaboration, and further their green initiatives. Previously used mainly by senior executives, video conferencing is now finding broader adoption in all levels of the organisation. This market insight...

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