Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 07 Aug 2020  |  Europe  |  Frost Radar

    Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

    European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

    $4,950.00
  2. 21 May 2020  |  Europe  |  Market Research

    Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

    COVID-19 Softens Growth Rates, Creates New Use Cases

    This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...

    $4,950.00
  3. 10 Sep 2014  |  Europe  |  Market Research

    European Conferencing Services Market

    Mobility and Demand for Richer Collaboration Capabilities Drives Growth

    This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in Europe. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provi...

    $4,950.00
  4. 17 Feb 2014  |  Europe  |  Market Research

    Video Conferencing for Healthcare

    Market Analysis and Case Studies from the Healthcare Industry

    Frost & Sullivan's on-going research into the video conferencing services market identified healthcare as one of the key vertical industries that will drive market growth. Video conferencing is transforming the provision of healthcare. Video conferencing and 'telemedicine' are on the healthcare road map of most governments in Europe. In this Market...

    $2,450.00
  5. 21 Jan 2014  |  Europe  |  Market Research

    Next Generation Education

    Visual Collaboration Vendor Insight

    Frost & Sullivan's on-going research into the video conferencing services market identified education as one of the key vertical industries for growth of video conferencing infrastructure and endpoints. Virtual learning is on the technology road-maps of most educational institutions and is a key enabler of highly popular distance learning courses. ...

    $2,450.00