Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 14 Nov 2013  |  North America  |  Market Research

    Audio Conferencing Endpoints

    Outlook for Tabletop and Installed Audio Conferencing Systems

    This market insight presents an outlook for tabletop conference phones and installed audio conferencing systems. The study provides revenue and unit forecasts for tabletop and installed conference phones, and breakdown by region and use case. The study also provides market shares for the leading conference phone vendors.

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  2. 11 Nov 2013  |  North America  |  Market Research

    North American Audio Conferencing Services Market

    Enhancing Audio with a Visual Component Boost Adoption

    This study provides an in-depth analysis of the North American audio conferencing services market. The mature North American audio conferencing services market has now become the foundation of more complex unified communications and collaboration services offerings. As part of this analysis, Frost & Sullivan has identified market drivers, restraint...

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  3. 30 Oct 2013  |  North America  |  Market Research

    Microsoft Lync: Market Impact and Growth Potential

    Transformational Force or a Market Byproduct

    Microsofts portfolio development and strategic direction have been in line with the greater momentum in the evolution of the enterprise communications industry. More important, the company has driven certain key aspects of this evolutionary process. This report evaluates the current competitive position of Microsoft Lync and discusses where Lync-b...

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  4. 24 May 2013  |  North America  |  Customer Research

    2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

    The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

    This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...

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  5. 09 May 2013  |  North America  |  Market Research

    Mobile Video for Business: Growth Opportunities and Use Cases

    Vendors Bring Mobile Video Conferencing to the Mainstream Business User But Adoption Challenges Remain

    Enhanced device capabilities, convergence of communications solutions, and advanced wireless networks are lowering the barriers for inclusion of mobile as a key pillar of enterprise video conferencing. This strategic analysis identifies the convergence of technologies that is enabling broad adoption of mobile video conferencing by business and end-...

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  6. 08 May 2013  |  North America  |  Market Research

    Weaving Social into Your UCC Fabric

    A Deep Dive into Cisco, IBM, and Microsoft's Social Portfolios and Strategies

    Social technologies have taken the consumer market by storm. Users acknowledge the value of fast, convenient, media-rich and context-aware access to remote friends, family, and business associates. As consumers become increasingly familiar with social software and aware of its various benefits, they demand access to similar tools at their workplace...

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  7. 28 Mar 2013  |  North America  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure Market

    Q4 and Full Year 2012 Analysis

    Video conferencing vendors worked their way through a difficult 2012 in which overall market revenues declined follwing a strong 2011. The ongoing disruption due to a shift to lower-priced endpoints and mobile devices as well as lower-cost software-based solutions will continue to impact the top line. The move toward a software and services approac...

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  8. 08 Mar 2013  |  North America  |  Market Research

    UC Integration and Cloud Services Shape the Software-based Desktop Video Conferencing Market

    Disruptive New Competitors and Business Models Drive Growth

    The software-based desktop video conferencing market is experiencing significant changes. New technologies and business models are lowering the barriers to entry for providers and to adoption for customers. Improvements to quality, ease of use and interoperability are driving utilization rates which make desktop video conferencing a more integral p...

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  9. 01 Mar 2013  |  North America  |  Market Research

    North American Video Conferencing Hosted and Managed Services Market

    Growing Amidst a Long-term Transition and Economic Turbulence

    The video conferencing services market remains a robust growth opportunity despite the recent turbulence in the video conferencing equipment market, as the latter transitions from legacy CPE big-iron video bridges towards MCU-less software-based solutions. Enterprises are increasingly turning to CSPs as trusted advisors that can help reduce vide...

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  10. 13 Feb 2013  |  North America  |  Market Research

    Big Data and Social Media: The Perfect Storm

    Social Data Mining Drills Deeper into the Enterprise

    Social media has enabled consumers, professionals, and businesses to connect and interact with each other, express themselves, and share their thoughts and experiences to the larger world. Businesses now are looking for ways to leverage the collective and inherent intelligence in these social networks to make better business decisions and guide new...

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