Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 25 Nov 2015  |  North America  |  Market Research

    Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America

    Vendors Tune their Growth Strategies for the Mid-Market

    The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...

    $10,000.00

    Special Price $7,500.00 save 25 %

  2. 23 Sep 2015  |  North America  |  Market Research

    North American Conferencing Services Market

    Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market

    The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...

    $4,950.00

    Special Price $3,712.50 save 25 %

  3. 10 Feb 2015  |  North America  |  Customer Research

    The Future of IT in the Manufacturing IndustryNorth America, Latin America, and Europe

    An End-user Perspective

    This research service aims to measure the current use and future decision-making behavior towards information technology (IT) within the manufacturing sector. Manufacturers have been top implementers of new IT solutions and more than 50% plan to invest in these technologies in the next two years. Mobile devices and applications will be prevalent in...

    $2,500.00

    Special Price $1,875.00 save 25 %

  4. 04 Feb 2015  |  North America  |  Customer Research

    The Future of Enterprise Communications in the Workplace in North America

    An End-user Perspective

    The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...

    $2,450.00

    Special Price $1,837.50 save 25 %

  5. 14 Nov 2013  |  North America  |  Market Research

    Audio Conferencing Endpoints

    Outlook for Tabletop and Installed Audio Conferencing Systems

    This market insight presents an outlook for tabletop conference phones and installed audio conferencing systems. The study provides revenue and unit forecasts for tabletop and installed conference phones, and breakdown by region and use case. The study also provides market shares for the leading conference phone vendors.

    $2,450.00

    Special Price $1,837.50 save 25 %

  6. 11 Nov 2013  |  North America  |  Market Research

    North American Audio Conferencing Services Market

    Enhancing Audio with a Visual Component Boost Adoption

    This study provides an in-depth analysis of the North American audio conferencing services market. The mature North American audio conferencing services market has now become the foundation of more complex unified communications and collaboration services offerings. As part of this analysis, Frost & Sullivan has identified market drivers, restraint...

    $4,950.00

    Special Price $3,712.50 save 25 %

  7. 30 Oct 2013  |  North America  |  Market Research

    Microsoft Lync: Market Impact and Growth Potential

    Transformational Force or a Market Byproduct

    Microsofts portfolio development and strategic direction have been in line with the greater momentum in the evolution of the enterprise communications industry. More important, the company has driven certain key aspects of this evolutionary process. This report evaluates the current competitive position of Microsoft Lync and discusses where Lync-b...

    $1,500.00

    Special Price $1,125.00 save 25 %

  8. 24 May 2013  |  North America  |  Customer Research

    2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

    The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

    This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...

    $10,000.00

    Special Price $7,500.00 save 25 %

  9. 09 May 2013  |  North America  |  Market Research

    Mobile Video for Business: Growth Opportunities and Use Cases

    Vendors Bring Mobile Video Conferencing to the Mainstream Business User But Adoption Challenges Remain

    Enhanced device capabilities, convergence of communications solutions, and advanced wireless networks are lowering the barriers for inclusion of mobile as a key pillar of enterprise video conferencing. This strategic analysis identifies the convergence of technologies that is enabling broad adoption of mobile video conferencing by business and end-...

    $1,500.00

    Special Price $1,125.00 save 25 %

  10. 08 May 2013  |  North America  |  Market Research

    Weaving Social into Your UCC Fabric

    A Deep Dive into Cisco, IBM, and Microsoft's Social Portfolios and Strategies

    Social technologies have taken the consumer market by storm. Users acknowledge the value of fast, convenient, media-rich and context-aware access to remote friends, family, and business associates. As consumers become increasingly familiar with social software and aware of its various benefits, they demand access to similar tools at their workplace...

    $1,500.00

    Special Price $1,125.00 save 25 %