Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 15 Jul 2016  |  North America  |  Market Outlook

    2016 Cloud Unified Communications Buyers' Guide

    Finding the Best Fit When Moving to Cloud UC Solutions

    Hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. User adoption is rapidly accelerating; at the same time businesses struggle to manage increasingly complex UCC environments and look for more flexible technology consumption...

    $10,000.00

    Special Price $7,500.00 save 25 %

  2. 01 Jul 2016  |  North America  |  Market Research

    Addressing Communications Infrastructure Challenges in the Hospitality Industry

    Unified communications platforms offers many benefits for businesses and their workforce, but often require significant building infrastructure upgrades. As a result, the hospitality veritical market has been slow to adopt these new collaboration tools. This market insight highlights common approaches to addressing the infrastructure dilemma IT dec...

    $1,500.00

    Special Price $1,125.00 save 25 %

  3. 30 May 2016  |  North America  |  Market Outlook

    2016 Managed Unified Communications Services Buyers' Guide

    Leveraging Third-party Expertise and Resources for Better Communications Asset Management

    Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet ...

    $10,000.00

    Special Price $7,500.00 save 25 %

  4. 20 May 2016  |  North America  |  Market Research

    Office of the Future–Part 1: Wearables and Augmented Reality

    Access to Real-Time Contextual Information through Such Technologies Aids Decision Making and/or Enhances Experience

    It is becoming increasingly apparent that the corporate landscape is changing rapidly driven by demands of customers, expectations of workers, and threat from competitors. As a result, work today is fundamentally changing requiring unprecedented levels of productivity. Maximizing contextual awareness creates opportunities to have collaboration driv...

    $4,950.00

    Special Price $3,712.50 save 25 %

  5. 23 Feb 2016  |  North America  |  Market Outlook

    Global UCC Industry Outlook, 2016

    Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline

    After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to de...

    $10,000.00

    Special Price $7,500.00 save 25 %

  6. 14 Nov 2013  |  North America  |  Market Research

    Audio Conferencing Endpoints

    Outlook for Tabletop and Installed Audio Conferencing Systems

    This market insight presents an outlook for tabletop conference phones and installed audio conferencing systems. The study provides revenue and unit forecasts for tabletop and installed conference phones, and breakdown by region and use case. The study also provides market shares for the leading conference phone vendors.

    $2,450.00

    Special Price $1,837.50 save 25 %

  7. 11 Nov 2013  |  North America  |  Market Research

    North American Audio Conferencing Services Market

    Enhancing Audio with a Visual Component Boost Adoption

    This study provides an in-depth analysis of the North American audio conferencing services market. The mature North American audio conferencing services market has now become the foundation of more complex unified communications and collaboration services offerings. As part of this analysis, Frost & Sullivan has identified market drivers, restraint...

    $4,950.00

    Special Price $3,712.50 save 25 %

  8. 30 Oct 2013  |  North America  |  Market Research

    Microsoft Lync: Market Impact and Growth Potential

    Transformational Force or a Market Byproduct

    Microsofts portfolio development and strategic direction have been in line with the greater momentum in the evolution of the enterprise communications industry. More important, the company has driven certain key aspects of this evolutionary process. This report evaluates the current competitive position of Microsoft Lync and discusses where Lync-b...

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    Special Price $1,125.00 save 25 %

  9. 24 May 2013  |  North America  |  Customer Research

    2013 Unified Communications and Collaboration (UCC) Channel Partners Survey

    The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra

    This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...

    $10,000.00

    Special Price $7,500.00 save 25 %

  10. 09 May 2013  |  North America  |  Market Research

    Mobile Video for Business: Growth Opportunities and Use Cases

    Vendors Bring Mobile Video Conferencing to the Mainstream Business User But Adoption Challenges Remain

    Enhanced device capabilities, convergence of communications solutions, and advanced wireless networks are lowering the barriers for inclusion of mobile as a key pillar of enterprise video conferencing. This strategic analysis identifies the convergence of technologies that is enabling broad adoption of mobile video conferencing by business and end-...

    $1,500.00

    Special Price $1,125.00 save 25 %