Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 02 Aug 2019  |  Global  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023

    2019 Market Update

    Software and cloud-centric solutions are driving the video conferencing industry to morph significantly. Companies that are innovating at a fast pace are growing while others are becoming less relevant. As video communications become an integral part of the digital transformation strategy, the user demand continues to expand. The impact of software...

    $1,500.00
  2. 31 Jul 2019  |  Global  |  Market Research

    Growth Opportunities in the Global Professional Headset Market, Forecast to 2025

    Actionable Strategies to Accelerate Growth in a Transforming Market

    The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 9.8 percent from 2018 to 2025. PC USB and UCC headsets continue to experience rapid growth, especially cordless Bluetooth stereo UCC headsets, which grew 79.2 percent in 2018 in terms of revenue. Innovation on the consumer side in fields such as wear...

    $4,950.00
  3. 18 Jul 2019  |  Global  |  Market Research

    Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2025

    Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions

    This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises ent...

    $4,950.00
  4. 24 Jun 2019  |  Global  |  Market Research

    Global Digital Collaboration Boards Market, Forecast to 2023

    Growing User Need for Ideation and Strong Preference for All-in-One Devices Promote Adoption

    This research study includes market sizing and growth forecasts for digital collaboration boards (DCBs), comprising digital whiteboards and all-in-one (AIO) collaboration boards. These are technologies designed to enable ideation and problem solving over interactive touch screen displays using whiteboarding capabilities such as content creation, pr...

    $3,500.00
  5. 24 Dec 2015  |  Global  |  Market Research

    Conferencing Services MarketsGlobal Rollup

    Visual Collaboration Continues to Drive Industry Growth

    This market insight provides market sizing and forecasts for the global conferencing services market. The segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Market breakdown and forecasts are provided for North America, EMEA, Asia Pacific,...

    $1,500.00
  6. 22 Oct 2015  |  Global  |  Market Research

    Global Audio Conferencing Endpoints Market

    Adoption of UC and Smarter Work Environments Boost Sales of Audio Conferencing Endpoints

    This study presents a market analysis of tabletop conference phones and installed audio conferencing systems. Tabletop conference phones are segmented as TDM, VoIP, and USB/Alternative connectivity endpoints. Installed audio conferencing endpoints are non-portable audio conferencing systems designed specifically for use in larger meetings rooms, an...

    $4,950.00
  7. 30 Sep 2015  |  Global  |  Market Research

    Changing Landscape in Audio Conferencing Endpoints Market

    Need for Smarter Work Environments Drives Demand for High-Quality Audio Conferencing Endpoints

    The study provides forecasts for the following product categories: tabletop VoIP, TDM, and USB/alternative connectivity endpoints, and installed audio conferencing endpoints. This analysis provides vendors and other market participants with valuable information to help them properly identify growth opportunities and develop sustainable growth strat...

    $2,450.00
  8. 29 Jun 2015  |  Global  |  Market Research

    Global Video Conferencing Endpoints and InfrastructureMarket Update

    New Endpoints and Cloud Services Fuel Market Growth

    The enterprise video conferencing market is seeing accelerated demand driven by a focus on simplification, lower-prices, and an infusion of cloud services. The market returned to positive revenue growth in Q1 2015 signaling a turnaround. With the onset of consumerization, user needs have shifted greatly. Users fundamentally want three things - simp...

    $1,500.00