Unified Communications and Collaboration (UCC) Market Research Reports

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. 24 Dec 2021  |  Global  |  Tracker

    Global Video Conferencing Devices Market, Forecast to 2026

    2021 Market Size and Market Share Tracker

    2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 21 Oct 2021  |  Global  |  Customer Research

    Business Implications of Programmable Communications

    CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes

    In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

    $4,950.00

    Special Price $3,712.50 save 25 %

  3. 12 May 2021  |  Global  |  Customer Research

    Investing in Communications and Collaboration Tools to Empower Frontline Workers

    Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

    Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

    $4,950.00

    Special Price $3,712.50 save 25 %

  4. 01 Apr 2021  |  Global  |  Market Research

    Blended Learning and Hybrid Work Power the Global Digital Collaboration Boards Market

    Future Growth Potential Enhanced by Emerging Use Cases

    After experiencing significant demand shocks on account of COVID-19 in H1 2020, the DCB market made significant progress in H2 2020, registering annual shipments of 1.8 million units with a YoY growth of 9 percent, primarily driven by the revival of demand in the education sector. Despite the slowdown, the pandemic paved the way for the tremendous ...

    $4,950.00

    Special Price $3,712.50 save 25 %

  5. 02 Aug 2019  |  Global  |  Market Research

    Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023

    2019 Market Update

    Software and cloud-centric solutions are driving the video conferencing industry to morph significantly. Companies that are innovating at a fast pace are growing while others are becoming less relevant. As video communications become an integral part of the digital transformation strategy, the user demand continues to expand. The impact of software...

    $1,500.00

    Special Price $1,125.00 save 25 %

  6. 31 Jul 2019  |  Global  |  Market Research

    Growth Opportunities in the Global Professional Headset Market, Forecast to 2025

    Actionable Strategies to Accelerate Growth in a Transforming Market

    The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 9.8 percent from 2018 to 2025. PC USB and UCC headsets continue to experience rapid growth, especially cordless Bluetooth stereo UCC headsets, which grew 79.2 percent in 2018 in terms of revenue. Innovation on the consumer side in fields such as wear...

    $4,950.00

    Special Price $3,712.50 save 25 %

  7. 18 Jul 2019  |  Global  |  Market Research

    Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2025

    Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions

    This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises ent...

    $4,950.00

    Special Price $3,712.50 save 25 %

  8. 24 Jun 2019  |  Global  |  Market Research

    Global Digital Collaboration Boards Market, Forecast to 2023

    Growing User Need for Ideation and Strong Preference for All-in-One Devices Promote Adoption

    This research study includes market sizing and growth forecasts for digital collaboration boards (DCBs), comprising digital whiteboards and all-in-one (AIO) collaboration boards. These are technologies designed to enable ideation and problem solving over interactive touch screen displays using whiteboarding capabilities such as content creation, pr...

    $3,500.00

    Special Price $2,625.00 save 25 %