Internet of Things-based Solutions for Customer Support, US, 2018

Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation

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This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments.Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions.- The research identifies and analyzes drivers and challenges impacting implementation and use of IoT-enabled solutions.- The focus is on the US market.- The study highlights use cases and market opportunities across the enterprise (with a focus on manufacturing), consumer, and smart city segments.Organizations and consumers are increasingly relying on technology to boost operational efficiency and effectiveness. In the enterpr

Table of Contents

Internet of Things-based Solutions for Customer Support, US, 2018, IoT Customer ExperiencesBuilding Stronger Customer Relations with the Internet of ThingsStrengthening Customer Relations Through IoT




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