IP Contact Center Market

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Regular Price: USD 2,450

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This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward.

Table of Contents

IP Contact Center Market, Assessment of Adoption; Migration & CompetitionOverviewIntroductionMarket TrendsIP Technology TrendsMarket Engineering MeasurementsChallengesMarket DriversMarket RestraintsForecasts and TrendsRevenue ForecastsDemand AnalysisIP PBX Migration ForecastNumber of Contact Centers in North AmericaPricing TrendsCompetitive AnalysisCompetitive StructureVendor ProfilesProduct AnalysisCase StudiesARO - Shift to Remote WorkersPeopleSupport - Desire for Single Network and International Toll Cost SavingsClickdotCare - Evolve to Multimedia CapabilitiesShurgard - Migration StrategyvCustomer - Greenfield ImplementationAmerix - Virtualization and 1-800 Toll Cost SavingsKontron - Rapid Deployment of Branch OfficesConcensys - Flexibility and Location Independence Enable ASP ServicesStrategic RecommendationsStrategies Overview




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Release Date : 13-Dec-17

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