IP Contact Center Market

Regular Price: USD 2,450.00

Special Price USD 1,715.00

30% OFF

* Required Fields

Regular Price: USD 2,450.00

Special Price USD 1,715.00


Be the first to review this product

This report provides a market forecast for IP Contact Center Software, a forecast for migration from PSTN to IP, and competitive profiles. It also eight case studies on the reasons behind why customers moved to IP, the ROI/productivity improvements they've seen, the smoothness/difficulties of implementation they faced and their plans going forward.

Table of Contents

IP Contact Center Market, Assessment of Adoption; Migration & CompetitionOverviewIntroductionMarket TrendsIP Technology TrendsMarket Engineering MeasurementsChallengesMarket DriversMarket RestraintsForecasts and TrendsRevenue ForecastsDemand AnalysisIP PBX Migration ForecastNumber of Contact Centers in North AmericaPricing TrendsCompetitive AnalysisCompetitive StructureVendor ProfilesProduct AnalysisCase StudiesARO - Shift to Remote WorkersPeopleSupport - Desire for Single Network and International Toll Cost SavingsClickdotCare - Evolve to Multimedia CapabilitiesShurgard - Migration StrategyvCustomer - Greenfield ImplementationAmerix - Virtualization and 1-800 Toll Cost SavingsKontron - Rapid Deployment of Branch OfficesConcensys - Flexibility and Location Independence Enable ASP ServicesStrategic RecommendationsStrategies Overview

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.