IP Contact Center Trends - Market Insight

IP Contact Center Trends - Market Insight

RELEASE DATE
30-Jun-2005
REGION
North America
Research Code: 6A06-01-00-00-00
SKU: IT02481-EU-MR_15844

$595.00

Special Price $446.25 save 25 %

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SKU
IT02481-EU-MR_15844

$595.00

$446.25 save 25 %

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Description

The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.

Table of Contents

Introduction and IP Enablement

  • Introduction and Overview
  • IP Enables Contact Center Consolidation/Optimization

Risks and Market Timeline

  • IP Deployment Risks
  • IP Convergence Market Timeline

Recommendations

  • Recommendations and Conclusions
Related Research
The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.
More Information
No Index Yes
Podcast No
WIP Number 6A06-01-00-00-00
Is Prebook No