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IP Contact Center Trends - Market Insight

30-Jun-2005  /  Research Code: 6A06-01-00-00-00  /  SKU: IT02481-EU-MR_15844  /  
Region: North America

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The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.

Table of Contents

IP Contact Center Trends - Market Insight, IP Contact Center Market TrendsIntroduction and IP EnablementIntroduction and OverviewIP Enables Contact Center Consolidation/OptimizationRisks and Market TimelineIP Deployment RisksIP Convergence Market TimelineRecommendationsRecommendations and Conclusions




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