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IP Contact Center Trends - Market Insight
IP Contact Center Trends - Market Insight
RELEASE DATE
30-Jun-2005
30-Jun-2005
REGION
North America
North America
Research Code: 6A06-01-00-00-00
SKU: IT02481-EU-MR_15844
$595.00
Special Price $446.25 save 25 %
In stock
SKU
IT02481-EU-MR_15844
Description
The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.
Table of Contents
Introduction and IP Enablement
- Introduction and Overview
- IP Enables Contact Center Consolidation/Optimization
Risks and Market Timeline
- IP Deployment Risks
- IP Convergence Market Timeline
Recommendations
- Recommendations and Conclusions
Related Research
Popular Topics
The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.
| No Index | Yes |
|---|---|
| Podcast | No |
| WIP Number | 6A06-01-00-00-00 |
| Is Prebook | No |