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IP Contact Center Trends - Market Insight

RELEASE DATE
30-Jun-2005

REGION
North America

Research Code: 6A06-01-00-00-00

SKU: IT02481-EU-MR_15844

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Description
Table of Contents
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Description

The infrastructure of the contact center is undergoing change from hardware to software-based. In large part this is driven by the emergence of IP (internet protocol) technologies promise greater deployment flexibility and lower costs. This Insight discusses the drivers and benefits of IP along with risks involved and a timeline for market penetration.

Table of Contents

IP Contact Center Trends - Market Insight, IP Contact Center Market Trends

Introduction and IP Enablement

Introduction and Overview
IP Enables Contact Center Consolidation/Optimization

Risks and Market Timeline

IP Deployment Risks
IP Convergence Market Timeline

Recommendations

Recommendations and Conclusions

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