Is The IT Infrastructure Library (ITIL) Important to CSP Operations Strategies?

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The IT Infrastructure Library (ITIL) was developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom as a business-driven approach for the governance of IT operations. The ITIL began as a set of standardized IT terminologies that are now widely accepted and used by IT organizations and vendors in many industries worldwide.

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Is The IT Infrastructure Library (ITIL) Important to CSP Operations Strategies?SPIE 2007 #11 — March 23/2007IntroductionITIL Service Management At a GlanceITIL + eTOMStratecast - The Last WordAbout Stratecast

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