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IVR - End User Survey

RELEASE DATE
30-Sep-2005

REGION
North America

Research Code: 6A38-01-00-00-00

SKU: IT01163-AP-MR_10918

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Description
Table of Contents
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Description

This end user study was conducted via email. Respondents were from all of the major verticals including healthcare, hospitality and travel, financial services and banking, telecommunications and IT, and retail among others. The study investigates the adoption of speech and future investment priorities.

Table of Contents

IVR - End User Survey, IVR and Speech Adoption

Methodology and Response Methods

Methodology and Sampling
Executive Summary
Response Methods

IVR and Speech Adoption

IVR Adoption
Speech Adoption

IVR - End User Survey, Investment Opportunities and Conclusions

Investment Opportunities

Conclusions

Future Direction
Investment Priorities

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