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IVR - End User Survey

30-Sep-2005  /  Research Code: 6A38-01-00-00-00  /  SKU: IT01163-AP-MR_10918  /  
Region: North America

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This end user study was conducted via email. Respondents were from all of the major verticals including healthcare, hospitality and travel, financial services and banking, telecommunications and IT, and retail among others. The study investigates the adoption of speech and future investment priorities.

Table of Contents

IVR - End User Survey, IVR and Speech AdoptionMethodology and Response MethodsMethodology and SamplingExecutive SummaryResponse MethodsIVR and Speech AdoptionIVR AdoptionSpeech AdoptionIVR - End User Survey, Investment Opportunities and ConclusionsInvestment OpportunitiesFuture DirectionInvestment PrioritiesConclusionsAnalyst Insight




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