Japanese Contact Center Applications Market, Forecast to 2023

Japanese Contact Center Applications Market, Forecast to 2023

More Advanced Applications were Deployed in Contact Centers

RELEASE DATE
09-May-2018
REGION
Asia Pacific
Research Code: 4K50-01-00-00-00
SKU: IT03665-AP-MR_21876

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Description

The Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to grow at a CAGR of 2.5% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Table of Contents

Executive Summary

Market Engineering Measurements

Market Definitions

Research Methodology

Segmentation

Market Engineering Measurements

Overview of Key Trends

Revenue Forecast

Revenue Forecast by Application

Vertical Adoption Trends

Horizontal Adoption Trends

Market Share

Competitive Environment

Competitive Assessment

Legal Disclaimer

List of Exhibits

Market Engineering Methodology

Partial List of Companies Interviewed

List of Figures
  • 1. Contact Center Applications Market: Vertical Segmentation, Japan, 2016
  • 2. Contact Center Applications Market: Horizontal Segmentation, Japan, 2016
  • 3. Contact Center Applications Market: Market Engineering Measurements, Japan, 2016
  • 4. Contact Center Applications Market: Vendor Performance, Japan, 2016
  • 5. Contact Center Applications Market: Competitive Structure, Japan, 2016
  • 6. Contact Center Applications Market: Key Strategies and Tactics, Japan, 2015 and 2016
List of Charts
  • 1. Contact Center Applications Market: Market Engineering Measurements, Japan, 2016
  • 2. Contact Center Applications Market: Research Methodology, Japan, 2016
  • 3. Contact Center Applications Market: Application Segmentation, Japan, 2016
  • 4. Contact Center Applications Market: Revenue Forecast, Japan, 2014–2023
  • 5. Contact Center Applications Market: Revenue Forecast by Application, Japan, 2014–2023
  • 6. Contact Center Applications Market: Adoption Trends by Vertical, Japan, 2016, 2020, and 2023
  • 7. Contact Center Applications Market: Adoption Trends by Horizontal, Japan, 2016, 2020, and 2023
  • 8. Contact Center Applications Market: Market Share Analysis, Japan, 2016
Related Research
The Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to grow at a CAGR of 2.5% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird

More Information
No Index No
Podcast No
Table of Contents | Executive Summary~ || Executive Summary~ || Market Engineering Measurements~ | Market Overview~ || Market Definitions~ || Research Methodology~ || Segmentation~ | Forecasts and Trends~ || Market Engineering Measurements~ || Overview of Key Trends~ || Revenue Forecast~ || Revenue Forecast by Application~ || Vertical Adoption Trends~ || Horizontal Adoption Trends~ | Market Share and Competitive Analysis~ || Market Share~ || Competitive Environment~ || Competitive Assessment~ || Legal Disclaimer~ | Appendix~ || List of Exhibits~ || Market Engineering Methodology~ || Partial List of Companies Interviewed~
List of Charts and Figures 1. Contact Center Applications Market: Vertical Segmentation, Japan, 2016~ 2. Contact Center Applications Market: Horizontal Segmentation, Japan, 2016~ 3. Contact Center Applications Market: Market Engineering Measurements, Japan, 2016 ~ 4. Contact Center Applications Market: Vendor Performance, Japan, 2016~ 5. Contact Center Applications Market: Competitive Structure, Japan, 2016~ 6. Contact Center Applications Market: Key Strategies and Tactics, Japan, 2015 and 2016~| 1. Contact Center Applications Market: Market Engineering Measurements, Japan, 2016~ 2. Contact Center Applications Market: Research Methodology, Japan, 2016~ 3. Contact Center Applications Market: Application Segmentation, Japan, 2016~ 4. Contact Center Applications Market: Revenue Forecast, Japan, 2014–2023~ 5. Contact Center Applications Market: Revenue Forecast by Application, Japan, 2014–2023~ 6. Contact Center Applications Market: Adoption Trends by Vertical, Japan, 2016, 2020, and 2023~ 7. Contact Center Applications Market: Adoption Trends by Horizontal, Japan, 2016, 2020, and 2023~ 8. Contact Center Applications Market: Market Share Analysis, Japan, 2016~
Author Shuishan Lu
Industries Information Technology
WIP Number 4K50-01-00-00-00
Keyword 1 Japanese Contact Center Applications
Keyword 2 Contact Center Applications
Is Prebook No
GPS Codes 9533-C1,9661,9702-C1,9705-C1,9884-C1