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More Advanced Applications were Deployed in Contact Centers
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The Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to grow at a CAGR of 2.5% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.
The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).
Key Issues Addressed
GROWTH OPPORTUNITIES IN AI- AND CLOUD-BASED SECURITY
GROWTH OPPORTUNITIES IN AI, ML, AND COMPUTER VISION
Domestic Demand and Strong Offshore Opportunity Strengthens ASEAN Hosted/Cloud Contact Center Market, Forecast to 2026
Demand for Advanced Functionality and Remote Working Capabilities Drive Japan Hosted/Cloud Contact Center Market, Forecast to 2026
Strong Domestic Demand Strengthens Greater China Hosted/Cloud Contact Center Market, Forecast to 2026
Domestic Demand and Strong Outsourcing Opportunity Fuels Indian Hosted/Cloud Contact Center Market, Forecast to 2026
Demand for Advanced Functionality and Remote Working Capabilities Drives ANZ Hosted/Cloud Contact Center Market, Forecast to 2026
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
Demand for Advanced Functionality and Remote Working Capabilities Drive the South Korea Hosted/Cloud Contact Center Market, Forecast to 2026
GROWTH OPPORTUNITIES IN IOT, AI, AND MACHINE LEARNING-BASED SECURITY
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