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Just What the Doctor Ordered

Leveraging the Power of Communications Technology to Improve Healthcare Customer Engagement

  • Research Code : 9857-00-4C-00-00
  • SKU : IT00154-NA-MR_01148
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  • Release Date : 28-Jan-2014
  • Region : North America
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Years of focus on healthcare reform coupled with the prolonged economic downturn has put pressure on healthcare organizations to figure out how to make changes with scant resources. However, when it comes to customer engagement within the healthcare space, positive developments are proceeding apace. Not only is the level of service improving steadily, but so too is change impacting the relationship between patients and service providers. This Frost & Sullivan Market Insight focuses on the role communication and contact center technology plays within these dynamics. It also assesses how service providers are changing both their mindset and internal policies to address the patient-provider relationship.

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