Key Considerations for Outsourcer Selection and Consolidation
Key Considerations for Outsourcer Selection and Consolidation
RELEASE DATE
26-Jun-2012
26-Jun-2012
REGION
North America
North America
Research Code: 9857-00-21-00-00
SKU: IT01397-AP-MR_11152
$1,500.00
In stock
SKU
IT01397-AP-MR_11152
Description
The case for outsourcer consolidation is a compelling one. Enterprises are looking to build strategic partnerships with fewer contact center outsourcing providers to accelerate their growth. Providers compete on the basis of service quality, operational excellence, industry experience, technological capabilities, footprint, reliability, scalability, security, price, and financial strength. This market insight discusses key considerations for enterprises as they look to consolidate and select the right outsourcing partners to meet their business needs.
Table of Contents
Introduction
Industry Trends
S.M.A.R.T. Criteria for Outsourcer Selection
Forces Driving Vendor Consolidation
Analyst Summary
Popular Topics
The case for outsourcer consolidation is a compelling one. Enterprises are looking to build strategic partnerships with fewer contact center outsourcing providers to accelerate their growth. Providers compete on the basis of service quality, operational excellence, industry experience, technological capabilities, footprint, reliability, scalability, security, price, and financial strength. This market insight discusses key considerations for enterprises as they look to consolidate and select the right outsourcing partners to meet their business needs.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-21-00-00 |
Is Prebook | No |