Key Considerations for Outsourcer Selection and Consolidation

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The case for outsourcer consolidation is a compelling one. Enterprises are looking to build strategic partnerships with fewer contact center outsourcing providers to accelerate their growth. Providers compete on the basis of service quality, operational excellence, industry experience, technological capabilities, footprint, reliability, scalability, security, price, and financial strength. This market insight discusses key considerations for enterprises as they look to consolidate and select the right outsourcing partners to meet their business needs.

Table of Contents

Key Considerations for Outsourcer Selection and ConsolidationKey Considerations for Outsourcer SelectionIntroductionIndustry TrendsS.M.A.R.T. Criteria for Outsourcer SelectionForces Driving Vendor ConsolidationAnalyst Summary




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