Latin America Contact Center Outsourcing Market Analysis

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The Latin American market for customer support outsourcing services has been steadily growing in the past years. Despite a negative economic situation, this sector has been able to increase in revenues and infrastructure. Several factors are driving the market's growth, such as new vertical segments being incorporated as customers for CRM services, and traditional segments continue demanding more complex solutions. Also, a significant amount of revenues are stemming from US and Spanish companies, searching for lower costs and diversification of risk for offshore operations.

Table of Contents

Latin America Contact Center Outsourcing Market Analysis, Market OverviewMarket OverviewIntroductionDefinitionsMarket BackgroundCurrent Market StatusMarket Engineering MeasurementsMarket Drivers & RestraintsMarket ForecastLatin America Contact Center Outsourcing Market Analysis, Market Forecast and TrendsOutsourcing ServicesTrend in ServicesInboundOutboundMarket TrendsPricing AnalysisVertical Market AnalysisGeographical TrendsOffshore OutsourcingLatin American Market ComparisonOffshore Market ForecastLatin America Contact Center Outsourcing Market Analysis, Competitive EnvironmentCompetitive StructureIntroductionMarket Share AnalysisRegional Company ProfilesAtentoSitelTeleperformanceTeleTechEDSLocal Company ProfilesMultienlanceContaxTelvistaEntel Call CenterOthersUS Off Shore Outsourcing Company ProfilesClientLogicHispanic Teleservices




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