Latin America Contact Center Outsourcing Services Markets

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During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by this positive environment, the Contact Center Outsourcing Services Market grew 25,58 percent in 2007, reaching a total of $4,70 billion. Even though the market is still distant from saturation, the market stage varies among countries. With the exception of the new entrant countries (like Peru, Nicaragua and Guatemala), most of the region is reaching maturity or has already do so, in terms of QoS and Infrastructure.

Table of Contents

Latin America Contact Center Outsourcing Services Markets, Market OverviewSummary of Major FindingsMarket OverviewMarket Engineering MeasurementsMarket TrendsMarket ChallengesMarket Drivers & RestraintsLatin America Contact Center Outsourcing Services Markets, Market Analysis Current Market StatusCurrent Market ScenarioMarket ForecastsRevenue ForecastsPricing ModelsRegional AnalysisMarket StatusArgentinaChileBrazilColombiaCentral America and Caribbean MexicoOutsourcing ServicesTrends in ServicesInboundOutboundOffshore OutsourcingLatin American Market ComparisonLatin America Contact Center Outsourcing Services Markets, Competitive EnvironmentCompetitive AnalysisCompetitive StructureMarket Share Analysis Global Companies - ProfilesACSAtentoICT GroupSITELStream InternationalSykes EnterprisesTeleperformanceTeleTechRegional and Local Companies - ProfilesActionlineContaxe-Services GroupEntel Call CenterMultienlaceTelvistaTransactelStrategiesGrowth Strategies




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