Latin American Contact Center Applications Market 2010

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The Latin American contact center applications market generated revenues of $354.7 million in 2009. After a slow fourth Semester of 2008, the year was characterized by a strong recessive economic environment in key regions such as Mexico, Colombia and the Southern Cone, where purchase decisions were extended, and contact center projects slowed down, especially in the first semester of the year, leading to a shrinking of the market by 14.5 percent when compared to 2008.

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