Latin American Contact Center Outsourcing Services Market 2009

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This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.

Table of Contents

Latin American Contact Center Outsourcing Services Market 2009, Market OverviewSummary of Major FindingsMarket OverviewMarket Engineering MeasurementsMarket TrendsMarket ChallengesMarket Drivers and RestraintsLatin American Contact Center Outsourcing Services Market 2009, Market AnalysisCurrent Market StatusCurrent Market ScenarioMarket ForecastsRevenue ForecastsPricing ModelsRegional Analysis Market StatusArgentina BrazilChileColombiaCentral America and the Caribbean MexicoPeruOutsourcing ServicesTrends in ServicesTypes of Services and Vertical SegmentsOffshore OutsourcingLatin American Offshore Market Offshore Market 2008 - Main HighlightsLatin American Contact Center Outsourcing Services Market 2009, Competitive EnvironmentCompetitive AnalysisCompetitive StructureMarket Share Analysis Top 15 Companies' ProfilesACSActionlineAllusAtentoContaxDedice-Services SITELSykes Enterprises TeledatosTeleperformanceTeleTechTelvista TIVITTransactelStrategiesGrowth Strategies for Outsourcing Providers




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