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Latin American Contact Center Systems Market 2013

Mexican Market and Analytics Excel Despite a Challenging Year

  • Research Code : NC84-01-00-00-00
  • SKU : IT00687-LA-MR_01909
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  • Release Date : 23-Sep-2013
  • Region : Latin America
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This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry companies. The analysis is segmented by systems that are utilized in contact centers: inbound contact routing, interactive voice response, outbound dialing, quality monitoring, contact center analytics, and workforce management. Forecasts and analyses for each Latin American region are provided.

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