Latin American Contact Center Systems Market 2015

Latin American Contact Center Systems Market 2015

Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020

RELEASE DATE
30-Oct-2015
REGION
Latin America
Research Code: NF9B-01-00-00-00
SKU: IT00770-LA-MR_02078

$4,950.00

Special Price $3,712.50 save 25 %

In stock
SKU
IT00770-LA-MR_02078

$4,950.00

$3,712.50 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry vertical, and contact center size. The study also provides vendor market shares for each of the product segments; for each of the regions, comprising Brazil, Mexico, Central America and the Caribbean, the Andean Region, and the Southern Cone; and for the total market

Table of Contents

Market Segments

Product Definitions

Revenue Definitions

Notes

Avaya

Genesys

Cisco

Unify Enterprise Communications Pvt Ltd

Others

Altitude Software

Avaya

Aspect Software

Genesys

Others

NICE

Verint

Interactive Intelligence, Inc.

Genesys

Others

Avaya

Genesys

Interactive Intelligence

Altitude Software

Others

List of Figures
  • 1. Market Segments
  • 2. Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020
  • 3. Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020
  • 4. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
  • 5. Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020
  • 6. Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020
  • 7. Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 8. ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 9. IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 10. OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 11. QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 12. WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 13. Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
  • 14. Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014
  • 15. Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014
  • 16. Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014
  • 17. Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014
  • 18. Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014
  • 19. Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014
List of Charts
  • 1. Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020
  • 2. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
  • 3. Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014
Related Research
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry vertical, and contact center size. The study also provides vendor market shares for each of the product segments; for each of the regions, comprising Brazil, Mexico, Central America and the Caribbean, the Andean Region, and the Southern Cone; and for the total market
More Information
No Index No
Podcast No
Table of Contents | Total Contact Center Systems Market: Latin America, 2014~ || Market Segments~ || Product Definitions~ || Revenue Definitions~ || Notes~ | Executive Summary~ | Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020~ || Market Drivers~ ||| Increased focus on improving strategies to support omni-channel experience through application functionality~ ||| Rise in demand for contact center analytics, WFM, and QM applications~ ||| Relevant penetration of legacy infrastructure within medium and large contact centers in the region~ ||| Emergence of virtual and automated assistance~ || Market Restraints~ ||| Devaluation of Latin American currencies and slowdown of the Brazilian economy~ ||| Gradual movement of the market to cloud-based contact center solutions~ ||| Small and medium-sized companies' investments are being limited by the CAPEX model~ ||| Rise in operational complexity due to the addition of new contact channels~ | Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020~ | Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020~ | Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014~ | Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014~ || Avaya~ || Genesys~ || NICE~ || Verint~ || Others~ | ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || Unify Enterprise Communications Pvt Ltd~ || Others~ | IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || TecnoVoz~ || Others~ | OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Altitude Software~ || Avaya~ || Aspect Software~ || Genesys~ || Others~ | QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || NICE~ || Verint~ || Interactive Intelligence, Inc.~ || Genesys~ || Others~ | WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Verint~ || NICE~ || Genesys~ || Avaya~ || Others~ | Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || NICE~ || Verint~ || Genesys~ || Avaya~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014~ || Avaya~ || NICE~ || Genesys~ || Verint~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || NICE~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014~ || Avaya~ || Cisco~ || Verint~ || Genesys~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014~ || Avaya~ || Genesys~ || Interactive Intelligence~ || Altitude Software~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014~ || Avaya~ || TecnoVoz~ || Genesys~ || Verint~ || Others~ | Key Takeaways~ | Appendix - Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014~ | Legal Disclaimer~
List of Charts and Figures 1. Market Segments~ 2. Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020~ 3. Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020~ 4. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ 5. Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020~ 6. Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020~ 7. Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 8. ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 9. IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 10. OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 11. QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 12. WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 13. Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 14. Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014~ 15. Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014~ 16. Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014~ 17. Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014~ 18. Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014~ 19. Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014~| 1. Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020 ~ 2. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020 ~ 3. Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014~
Author Maiara Munhoz
Industries Information Technology
WIP Number NF9B-01-00-00-00
Is Prebook No