Latin American Contact Center Systems Market, Forecast to 2022

Addition of New Analytics Capabilities and WFO Applications Refresh Drive Modest Growth in the Market

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Latin American contact center systems market revenue is expected to increase from $222.2 million in 2016 to $271.1 million by 2022, at a compound annual growth rate of 3.4%. The base year is 2016 and the forecast period is from 2017 to 2022.This study is for contact centers that are premise-based. Premise systems are those that the customers purchase and maintain on their own premises. Revenue calculations for cloud versus premise are not the same. Contact Center Systems (CCS) revenue includes software licenses sold to service providers (for hosting), as the sale is simply a license sale (whether the service provider is simply sitting on it, or has already actively hosted the seat, does not matter). Therefore,

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