Leveraging a Reconstituted Service Assurance Market

 

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This report examines some of the key changes to the assurance market, including:
--The blending of test and operations environments
--Analytics as a staple of service assurance solutions
--Organization-wide access to customer and network intelligence
--The recombination of user-plane and control-plane data for customer experience visibility
--The evolving network probe market
This report will also look at voice-over-LTE (VoLTE) as an example of how a reconstituted service assurance market is proving once again that quality can be the prime differentiator for communications services.

Table of Contents

1. Executive Summary
2. Introduction
3. The Pre-Reconstituted Service Assurance Space
From Aspiration to Transformation
Ending the “Best of” Debate
The Rush to Realign
4. Big Bets Placed on Broad Solutions
NetScout’s Multi-billion Dollar Assurance Bet
Spirent Testing the Waters of Customer Experience
EXFO Reunites the User Plane and Control Plane
MYCOM OSI Accepts Fault for Minimizing Service Impact
JDSU Goes against the Grain of Consolidation
Other Paths to Unified Assurance
5. Unified Assurance Requires More than Technology
6. Assured Quality is the VoLTE Differentiator
7. Reconstituting Service Assurance
Alcatel-Lucent
Ericsson
EXFO
MYCOM OSI
NetCracker Technologies
NetScout
Spirent
8. Last Word


List of Figures & Charts

1. Top Aspirations for Service Assurance Roadmaps
2. Positioning for the Future
3. HD Voice Services Deployed Globally
4. How the Complexity Increases in Next-Gen Voice
5. Alcatel-Lucent’s Motive Dynamic Operations Architecture
6. Ericsson Expert Analytics
7. EXFO Analytics and Correlation
8. MYCOM OSI Next Generation Unified Service Assurance Architecture
9. NetCracker 10 Operations, Revenue and Customer Management Supported by Analytics
10. NetScout nGeniusOne Service Assurance Platform
11. Spirent’s In-Touch Impact Assessment Process


1. The Best of Approaches to Service Assurance and OSS



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