Leveraging Video Conferencing to Improve Business Processes

Leveraging Video Conferencing to Improve Business Processes

Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

RELEASE DATE
22-Sep-2014
REGION
North America
Deliverable Type
Market Research
Research Code: 9AC0-00-09-00-00
SKU: TE00257-NA-MR_01368
AvailableYesPDF Download
$1,500.00
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SKU
TE00257-NA-MR_01368
$1,500.00
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Description

Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years. This study identifies potential use cases for video conferencing usage in manufacturing, healthcare, financial services, education, and retail.

Table of Contents

Key Findings

IT Challenge—UCC Understanding Remains Limited

IT Challenge—Supporting New Business Needs is Driving Up Costs

Percentage of Companies that Currently Use Video Conferencing, by Industry

Percentage of Companies that Plan to Use Video Conferencing, by Industry

Video Collaboration—Growing Workplace Transformation

The Overall Impact of the Workforce on IT

Lines Between Business and Consumer Are Blurring

B2C Video Conferencing Delivers Clear Benefits

B2C Video Conferencing—Key Technology Enablers

Foster Open Innovation and Better R&D

Gather Ideas Beyond Company Walls

Virtual Customer-focus Groups

Product Launches

Telemedicine—Patient-to-physician Consultation

Telemedicine—Physician-to-physician Consultation

Home Care and Remote Patient Monitoring

Remote Monitoring

Continuing Medical Education (CME)

Mobile Banking

Video Kiosks

Wealth Management for High-net-worth Clients

Loans Specialists and Insurance Claims

Online Video Classrooms

Shared Classrooms, Courses and Content

Parent-teacher Interaction in the K-12 Environment

mLearning (Mobile Learning) Delivers Rich Content that can be Consumed Anytime, Anywhere

Athletics and Other Event Broadcasting

Online Admission Interviews

In-store Video Kiosks

Video-enabled Online Customer Support

In-field Training

Make Video Conferencing Work in Your Organization

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years. This study identifies potential use cases for video conferencing usage in manufacturing, healthcare, financial services, education, and retail.
More Information
Deliverable Type Market Research
No Index Yes
Podcast No
Author Melanie Turek
Industries Telecom
WIP Number 9AC0-00-09-00-00
Is Prebook No