Making Field Service Management More Predictive, Proactive, and Preventive

Leveraging Remote Monitoring and Mobility to Create a Smarter Service Presence

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This market insight examines the next step in the evolution of mobile field service management (FSM) capabilities. Current FSM customer feedback, key market trends, and technological developments have converged to enable a more proactive and preventive field service ecosystem. Examples of integrated FSM and M2M solutions and their benefits, along with potential purchase considerations are included in this primary analysis of an evolving field service model.

Table of Contents

Making Field Service Management More Predictive, Proactive, and PreventiveExecutive SummaryKey FindingsKey Findings (continued)Today’s Mobile Field Service Management (FSM) MarketMobile Field Service Management: A Growing Market Mobile Field Service Management: Current Deployment PlansMobile Field Service Management: Current User SatisfactionMobile Field Service Management: Business ImpactsKey Market TrendsMobile Field Service Management: Key Market TrendsMobile Field Service Management: Portfolio of CapabilitiesReactiveImplementing a More Proactive and Predictive Field Service Management ModelMobile Field Service Management: Leveraging M2MMobile Field Service Management: Leveraging M2M (continued)Proactive Field Service Management: Enabled by Multiple TechnologiesField Service Management: With and Without Remote M2M MonitoringField Service Management: With and Without Remote M2M Monitoring (continued)Proactive Field Service Management: Astea InternationalProactive Field Service Management: Astea International (continued)Proactive Field Service Management: ServicePowerField Service Management: Technology EvolutionBenefits of a Proactive FSM+M2M Service ModelIssues to Consider Before AdoptionFirst StepsThe Last WordLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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