Managed Cloud Services, a la Carte - Innovative New Offerings are Flexible, Bite-sized, and User-Defined

Managed Cloud Services, a la Carte - Innovative New Offerings are Flexible, Bite-sized, and User-Defined

RELEASE DATE
16-Nov-2018
REGION
North America
Research Code: 9B0F-00-65-00-00
SKU: IT03776-NA-SF_22644
$3,000.00
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SKU
IT03776-NA-SF_22644
$3,000.00
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Description

With managed cloud infrastructure services—also called Managed Infrastructure as a Service (IaaS)—businesses engage a third-party provider to procure, configure, manage, and/or maintain the cloud infrastructure supporting their workloads. But there’s an irony here. By definition, IaaS is on-demand, self-service, automated, elastic, and pay-per-use. Yet, managed cloud infrastructure services are usually contract-bound, high-touch, manual, pre-defined in scope, and fixed-price.

Suppose that managed cloud services were modeled on cloud services. That is, suppose providers offered flexible managed cloud services that allow businesses to select and pay for just the assistance they need, when and for as long as they need it.

Two market leaders in managed cloud services—Rackspace and CenturyLink—have recently launched new managed services models that introduce cloud-like characteristics (such as self-servicing, flexible terms, and usage-based pricing). While the services are too new to reliably gauge market acceptance, Stratecast believes they represent a turning point for managed services, giving enterprises greater control over service delivery and costs.

Table of Contents

Introduction

Managed Services Require Shared Responsibility and Control

What Businesses Want in a Managed Cloud Service Provider

Traditional Managed Cloud Services are un-Cloud-Like

New, Flexible Managed Cloud Services

CenturyLink Advanced Managed Services: Role-based Managed Service Units

Rackspace Service Blocks: Expert Assistance and Knowledge Transfer

Challenges Ahead

Stratecast - The Last Word

About Stratecast

About Frost & Sullivan

Related Research
With managed cloud infrastructure services—also called Managed Infrastructure as a Service (IaaS)—businesses engage a third-party provider to procure, configure, manage, and/or maintain the cloud infrastructure supporting their workloads. But there’s an irony here. By definition, IaaS is on-demand, self-service, automated, elastic, and pay-per-use. Yet, managed cloud infrastructure services are usually contract-bound, high-touch, manual, pre-defined in scope, and fixed-price. Suppose that managed cloud services were modeled on cloud services. That is, suppose providers offered flexible managed cloud services that allow businesses to select and pay for just the assistance they need, when and for as long as they need it. Two market leaders in managed cloud services—Rackspace and CenturyLink—have recently launched new managed services models that introduce cloud-like characteristics (such as self-servicing, flexible terms, and usage-based pricing). While the services are too new to reliably gauge market acceptance, Stratecast believes they represent a turning point for managed services, giving enterprises greater control over service delivery and costs.
More Information
No Index No
Podcast No
Author Lynda Stadtmueller
Industries Information Technology
WIP Number 9B0F-00-65-00-00
Is Prebook No
GPS Codes 3031,9455,99E4-C1,D562