Monetizing the Omni-Channel, Omni-Play Customer Experience: The Right Tools Address Complexity and Create Positive Results

Monetizing the Omni-Channel, Omni-Play Customer Experience: The Right Tools Address Complexity and Create Positive Results

RELEASE DATE
19-Jan-2018
REGION
North America
Research Code: 9B0F-00-48-00-00
SKU: IT03606-NA-SF_21573
$3,000.00
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SKU
IT03606-NA-SF_21573
$3,000.00
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Description

This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset does not necessarily mean a total systems replacement, nor must it mean spending vast sums of resources, protracted across months of new systems development effort. The report also explains how a process-oriented enhancement overlay, such as that provided by Dynacommerce, can be used within an existing systems environment to yield favorable customer experience results.

Table of Contents

Introduction

Omni-Channel Customer Experience

Omni-Channel Involves Multiple System Updates

Time-to-Market Makes Rip and Replace Impractical

An Enhancement Layer Provides New Life for Installed Systems

Critical Objectives of an Omni-Channel Customer Experience Platform

The Dynacommerce Sales and Delivery Orchestration Engine

Stratecast - The Last Word

About ODAM

About Stratecast

About Frost & Sullivan

Related Research
This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset does not necessarily mean a total systems replacement, nor must it mean spending vast sums of resources, protracted across months of new systems development effort. The report also explains how a process-oriented enhancement overlay, such as that provided by Dynacommerce, can be used within an existing systems environment to yield favorable customer experience results.
More Information
No Index No
Podcast No
Author Karl Whitelock
Industries Information Technology
WIP Number 9B0F-00-48-00-00
Is Prebook No
GPS Codes 256007239,9455,D532,D562