Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival

Moving Up and Across the Value Chain

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Regular Price: USD 1,500

Special Price USD 1,275

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This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In today’s environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business relationship while giving them the freedom to invest in other parts of the enterprise.

Table of Contents

Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival Adding Value in a Fiercely Competitive MarketIntroductionBeyond Contact Center SeatsExamples of Value - Add SolutionsDeeper PartnershipsConcluding Remarks




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