Multi-channel Contact Center End-user Survey

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This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, unified communications in contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on Multi-channel contact centers.

Table of Contents

Multi-channel Contact Center End-user SurveyMulti-channel Contact Centers - Market Trends and Industry Outlook for 2009Multi-channel Contact Center End-user survey




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