Navigating Digital Transformation in Government

A Customer Perspective

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This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.

•Governments around the world are going through a digital transformation, although they are in various stages of implementation. The more innovative regions are creating smart cities where infrastructure, energy, transportation, and public safety are digitized to improve efficiency and communications and improve the lives and economies of their communities.

•The top IT challenges for respondents are dealing with security threats, ensuring network stability and reliability, and procuring sufficient IT budget – especially in the face of skeptical executives.

•This year, top drivers for IT investments include improving productivity, reducing operational costs, and attracting and retaining a competitive workforce. However, in two years, governments will also be focused on boosting creativity and innovation and improving the customer experience.

•Today, the most commonly deployed IT tools focus on cyber security, back-office applications, and the customer experience. This suggests government agencies are still catching up to their enterprise counterparts, which are generally focused on more leading-edge tools like social media and the Internet of Things (IoT).

•However, agencies that use big data and analytics say these tools have the biggest impact on revenues. They look to invest in infrastructure and data centers to help reduce costs across the organization.

Table of Contents

Navigating Digital Transformation in GovernmentResearch Objectives and MethodsResearch ObjectivesSurvey MethodologyIT Decision Maker ProfileRespondent Jobs TitlesExecutive SummaryExecutive SummaryExecutive Summary (continued)How Government is Using IT in an Era of Digital TransformationTop Challenges for ITTop Challenges for IT by Size of OrganizationTop Challenges for IT by RegionTop Challenges for IT by Industry SectorTop Drivers for IT InvestmentTop Drivers for IT Investment in 2018 by Size of OrganizationPlans for Investment in ITTop Technologies Impact on RevenuesTop Technologies Impact on Revenues by Size of OrganizationTop Technologies Impact on Revenues by RegionTop Technologies Impact on Revenues by Organization TypeTop Technologies That Positively Impact Cost ReductionTop Technologies That Positively Impact Cost Reduction by Size of OrganizationTop Technologies That Positively Impact Cost Reduction by RegionTop Technologies That Positively Impact Cost Reduction by Organization TypeTop Security ConcernsTop Security Concerns by Size of Organization Top Security Concerns by RegionTop Security Concerns by Organization TypeTop Security Concerns by Job Title Importance of mCommerceInternet of ThingsThe Internet of Things Deployment StagesThe Internet of Things Deployment Stages by Organization TypeTop Concerns About the InternetDrivers for Investment in Internet of ThingsBest Chip/Module Vendor for the Internet of ThingsBest Devices Vendors for the Internet of ThingsBest Networking Provider for the Internet of ThingsBest Platform Provider for the Internet of ThingsBest Systems Integrator for the Internet of ThingsTrends in CloudInfluences for Selecting a Cloud ProviderPercentage of Storage Moved to the CloudPercentage of Applications Moved to the CloudValue of Cloud-Based Solutions Among UsersSatisfaction with Cloud-Based SolutionsBarriers to Adoption of Cloud-Based SolutionsTrends in Mobile & WirelessUse of Mobile DevicesSupport for Mobile Operating SystemsEnforcing BYOD Policies and Expectations for FuturePerception of Organizations’ SuccessOrganization’s Approach to IT Investments and its Competitive AssessmentIT Solutions Usage by Technology AdoptionBudget Allocation2015 IT Budget in Relation to Organization’s Revenue2015 vs 2016 IT Budget AllocationExpected IT Budget Change in 2017Percentage of IT Budget Consumed by Top Three Communications SuppliersCAPEX Vs. OPEX SpendingPercentage of IT Budget Consumed by Small to Medium Communications SuppliersAny Questions?Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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