Navigating Digital Transformation in Retail

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This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.

•The retail industry is one where tremendous digital transformation is occurring. From bricks and mortars to eCommerce and mCommerce; from retail stores that will soon become distribution centers; from cash registers to the use of mobile devices on the floor to process payments - these are all innovative changes changing the face of a very competitive industry. 

•The top IT challenges for respondents in the retail sector are dealing with security threats, ensuring network stability and reliability, and aligning IT with business strategy.

•By far the biggest driver for IT investments in the retail sector is reducing costs in 2106. However, the focus will shift to gaining a competitive advantage and improving collaboration among other driving forces.

•Cybersecurity dominates the IT plans for investment today, but interest in UCC, enterprise mobility management and IoT deployment will increase rapidly over the next few years.

•eCommerce/mCommerce, social media management and marketing tools, and digital marketing are the IT solutions that have the most positive impact on retail companies’ revenues.

•mCommerce is important or very important to 64 percent of retail companies. Larger companies find greater value in mCommerce.

•Companies with the strongest revenue growth are focused on improving customer experience and sales and marketing effectiveness far more than retailers with moderate or modest revenue growth rates. 

Table of Contents

Navigating Digital Transformation in RetailResearch Objectives and MethodsResearch ObjectivesSurvey MethodologyIT Decision Maker ProfileRespondent Jobs TitlesOrganization’s Revenues Growth and MarginExecutive SummaryKey FindingsKey Findings (continued)Key Findings (continued)How Retail is Using IT in an Era of Digital TransformationTop Challenges for ITTop Challenges for IT by Size of OrganizationTop Challenges for IT by RegionTop Challenges for IT by CEO and CIOTop Challenges for IT by Organization’s Revenue GrowthTop Challenges for IT by Organization’s MarginTop Drivers for IT InvestmentTop Drivers for IT Investment in 2018 by Size of OrganizationTop Drivers for IT Investment in 2018 by CEO and CIOTop Drivers for IT Investment in 2018 by Organization’s Revenue GrowthTop Drivers for IT Investment in 2018 by Organization’s MarginPlans for investment in ITTop Technologies Impact on RevenuesTop Technologies Impact on Revenues by Size of OrganizationTop Technologies Impact on Revenues by RegionTop Technologies Impact on Revenues by Job TitleTop Technologies Impact on Revenues by Organization’s Revenue GrowthTop Technologies Impact on Revenues by Organization’s MarginTop Technologies That Positively Impact Cost ReductionTop Technologies That Positively Impact Cost Reduction by Size of OrganizationTop Technologies That Positively Impact Cost Reduction by RegionTop Technologies That Positively Impact Cost Reduction by Job TitleTop Technologies That Positively Impact Cost Reduction by Organization’s Revenue GrowthTop Technologies That Positively Impact Cost Reduction by Organization’s MarginTop Security ConcernsTop Security Concerns by Size of Organization Top Security Concerns by RegionTop Security Concerns by Job Title Top Security Concerns by Organization’s Revenue GrowthTop Security Concerns by Organization’s MarginImportance of mCommerceInternet of ThingsThe Internet of Things Deployment StagesTop Concerns About the InternetDrivers for Investment in Internet of ThingsBest Chip/Module Vendor for the Internet of ThingsBest Devices Vendors for the Internet of ThingsBest Networking Provider for the Internet of ThingsBest Platform Provider for the Internet of ThingsBest Systems Integrator for the Internet of ThingsTrends in CloudInfluences for Selecting a Cloud ProviderPercentage of Storage Moved to the CloudPercentage of Applications Moved to the CloudValue of Cloud-Based Solutions Among UsersSatisfaction with Cloud-Based SolutionsBarriers to Adoption of Cloud-Based SolutionsTrends in Mobile & WirelessUse of Mobile DevicesSupport for Mobile Operating SystemsEnforcing BYOD Policies and Expectations for FuturePerception of Organizations’ SuccessOrganization’s Approach to IT Investments and its Competitive AssessmentOrganization’s Approach to IT Investments by Organization’s Revenue GrowthOrganization’s Approach to IT Investments by Organization’s MarginIT Solutions Usage by Technology AdoptionBudget Allocation2015 IT Budget in Relation to Organization’s Revenue2015 vs 2016 IT Budget AllocationExpected IT Budget Change in 2017Percentage of IT Budget Consumed by Top Three Communications SuppliersPercentage of IT Budget Consumed by Small to Medium Communications SuppliersCAPEX Vs. OPEX SpendingAny Questions?Legal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




Keyword1
navigating digital transformation in retail
Keyword2
enterprise mobility management
Keyword3
navigating digital transformation in retail

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Release Date : 9/23/2016

Region : North America

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