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North America CRM Analytics Markets
North America CRM Analytics Markets
RELEASE DATE
31-Mar-2005
31-Mar-2005
REGION
North America
North America
Research Code: F310-01-00-00-00
SKU: IT01953-AP-MR_11708
$2,450.00
In stock
SKU
IT01953-AP-MR_11708
Description
Frost & Sullivan’s CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor approaches. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.
Table of Contents
Introduction and Executive Summary
- Introduction
- Executive Summary
Market Segmentation
- Market Definitions
- Market Segmentation by Functional Segment
- Market Segmentation by Industry Vertical
Demand Analysis - Vertical Markets
- Vertical Market opportunities for CRM Analytics
- Financial Services
- Telecommunications
- Retail
- Travel and Hospitality
2004 North America CRM Analytics Market
- Definitions - Market Metrics
- Market Size for CRM Analytics
- Software Revenues by Functional Segment
- Software Revenues by Industry Vertical
- Software Revenues by CRM Vendors versus BI & Analytics Vendors
Market I : North America Total CRM Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market II - North America Sales Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market III - North America Marketing & Customer Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Market IV - North America Service Analytics Market
- Market Drivers
- Market Restraints
- Market Forecasts
Forecast Summary
- Forecast Summary
- Conclusions
Competitive Analysis of Vendors
- CRM Analytics Vendor Marketplace
- CRM Vendor Peer Group - Featured Vendors
- BI & Analytics Vendor Peer Group - Featured Vendors
Strategic Recommendations
- Strategic Recommendations for Vendors
2005 Frost & Sullivan Awards for CRM Analytics
- Frost & Sullivan Award for Product Innovation
- Frost & Sullivan Award for Customer Service Leadership
- Frost & Sullivan Award for Technology Leadership
- Frost & Sullivan Award for Product Differentiation Innovation
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Frost & Sullivans CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor approaches. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | F310-01-00-00-00 |
| Is Prebook | No |