North America CRM Analytics Markets

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Frost & Sullivan’s CRM Analytics study presents landmark research into the adoption patterns, market breadth and opportunities for Analytical applications in CRM. Analytical CRM poses an opportunity and a challenge for enterprises to leverage existing investments in Operational CRM systems. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical markets, functional segments, and vendor approaches. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.

Table of Contents

North America CRM Analytics Markets , North America CRM Analytics MarketsIntroduction and Executive SummaryIntroductionExecutive SummaryMarket SegmentationMarket DefinitionsMarket Segmentation by Functional SegmentMarket Segmentation by Industry VerticalDemand Analysis - Vertical MarketsVertical Market opportunities for CRM AnalyticsFinancial ServicesTelecommunicationsRetailTravel and Hospitality2004 North America CRM Analytics MarketDefinitions - Market MetricsMarket Size for CRM AnalyticsSoftware Revenues by Functional SegmentSoftware Revenues by Industry VerticalSoftware Revenues by CRM Vendors versus BI & Analytics VendorsMarket I : North America Total CRM Analytics MarketMarket DriversMarket RestraintsMarket ForecastsMarket II - North America Sales Analytics MarketMarket DriversMarket RestraintsMarket ForecastsMarket III - North America Marketing & Customer Analytics MarketMarket DriversMarket RestraintsMarket ForecastsMarket IV - North America Service Analytics MarketMarket DriversMarket RestraintsMarket ForecastsForecast SummaryForecast SummaryConclusionsCompetitive Analysis of VendorsCRM Analytics Vendor MarketplaceCRM Vendor Peer Group - Featured VendorsBI & Analytics Vendor Peer Group - Featured VendorsStrategic RecommendationsStrategic Recommendations for Vendors2005 Frost & Sullivan Awards for CRM AnalyticsFrost & Sullivan Award for Product InnovationFrost & Sullivan Award for Customer Service LeadershipFrost & Sullivan Award for Technology LeadershipFrost & Sullivan Award for Product Differentiation Innovation




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