North America Hosted Contact Center Market

North America Hosted Contact Center Market

Exceeding On-premises Product Sales for the First Time

RELEASE DATE
26-Sep-2013
REGION
North America
Research Code: NCF2-01-00-00-00
SKU: IT00704-NA-MR_01938
AvailableYesPDF Download
$4,950.00
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SKU
IT00704-NA-MR_01938
$4,950.00
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Description

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.

Table of Contents

Analysis of North America Hosted Contact Center Market

  • Overview
Related Research
This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.
More Information
No Index Yes
Podcast No
Author Ashwin Iyer
Industries Information Technology
WIP Number NCF2-01-00-00-00
Is Prebook No