North American Agent Peformance Optimization Software Markets
North American Agent Peformance Optimization Software Markets
RELEASE DATE
07-Oct-2002
07-Oct-2002
REGION
North America
North America
Research Code: 6789-01-00-00-00
SKU: IT01114-AP-MR_10869
$2,450.00
In stock
SKU
IT01114-AP-MR_10869
Description
This report provides in-depth analysis of the market for applications that improve human performance within contact center environments. Market segments covered include quality monitoring, workforce management, eLearning and agent performance analytics. The report provides market share, product analysis, and forecasts in addition to an assessment of the market trend towards deploying multiple optimization applications to gain a holistic view of contact center performance.
Table of Contents
Summary of Major Findings
- Summary of Major Findings
- Market Trends
- Challenges
- Drivers
- Restraints
- Performance Optimization Analytics
Market Analysis
- Market Overview and Definitions
- Trends
- Market Engineering Measurements
- Forecasts
- Pricing Trends
Competitive Overview
- Competitive Structure
- Market Share Analysis
Market Overview
Competitive Overview
- Market Overview
- Trends
- Market Engineering Measurements
- Forecasts
- Pricing Trends
Success Factors and Achievements
This report provides in-depth analysis of the market for applications that improve human performance within contact center environments. Market segments covered include quality monitoring, workforce management, eLearning and agent performance analytics. The report provides market share, product analysis, and forecasts in addition to an assessment of the market trend towards deploying multiple optimization applications to gain a holistic view of contact center performance.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 6789-01-00-00-00 |
Is Prebook | No |