North American Agent Peformance Optimization Software Markets

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This report provides in-depth analysis of the market for applications that improve human performance within contact center environments. Market segments covered include quality monitoring, workforce management, eLearning and agent performance analytics. The report provides market share, product analysis, and forecasts in addition to an assessment of the market trend towards deploying multiple optimization applications to gain a holistic view of contact center performance.

Table of Contents

North American Agent Peformance Optimization Software Markets, Executive Summary - Agent Performance OptimizationSummary of Major FindingsSummary of Major FindingsMarket TrendsChallengesDriversRestraintsPerformance Optimization AnalyticsNorth American Agent Peformance Optimization Software Markets, Quality Monitoring Software MarketMarket AnalysisMarket Overview and DefinitionsTrendsMarket Engineering MeasurementsForecastsPricing TrendsCompetitive OverviewCompetitive StructureMarket Share AnalysisNorth American Agent Peformance Optimization Software Markets, Workforce Management Software MarketMarket OverviewMarket OverviewTrendsMarket Engineering MeasurementsForecastsPricing TrendsCompetitive OverviewCompetitive OverviewMarket Share AnalysisNorth American Agent Peformance Optimization Software Markets, eLearning Software MarketeLearningMarket Overview and DefinitionsMarket Engineering MeasurementsCompetitive ProfilesForecastPricing TrendsNorth American Agent Peformance Optimization Software Markets, Strategic Analysis - Agent Performance OptimizationSuccess Factors and AchievementsCompetitive Success FactorsCase StudiesAwards




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