North American Contact Center Services Market

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This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they will impact outbound call revenue.

Table of Contents

North American Contact Center Services Market, Market OverviewSummary of Major FindingsMarket OverviewMarket TrendsOffshore Trend ContinuesChallengesDriversRestraintsNorth American Contact Center Services Market, Market AnalysisMarket ForecastsRevenue ForecastsPercent of Revenues by ApplicationPercent of Revenues by Inbound Versus Outbound ServicePercent of Revenues by Inbound Versus Outbound SalesPercent of Revenues Inbound Versus OutboundPercent of Activities by Contact MediumLive Versus Automated InteractionsPercent of Revenues by Vertical MarketPricing AnalysisNorth American Contact Center Services Market, Competitive AnalysisMarket Share AnalysisCompetitive AnalysisMarket ShareStrategies and AwardsGrowth Strategies2005 Awards

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