North American Contact Centers IP -End User Survey

USD 1,195.00

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USD 1,195.00


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This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP adoption. Also included are factors in vendor selection, future budget plans and priorities for investment.

Table of Contents

North American Contact Centers IP -End User Survey, North American IP Contact Centers End User Trends Methodology and Customer Interaction MethodsMethodologyExecutive SummaryCustomer Interaction ChannelsContact Center LocationsNorth American Contact Centers IP -End User Survey, Contact Centers - IP TrendsTransition to IPPercentage of IP -Enabled SeatsNorth American Contact Centers IP -End User Survey, Future DirectionsBudgets and Investments Budget Plans and Priorities for InvestmentConclusions - Analyst Insight

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