North American Contact Centers IP -End User Survey

North American Contact Centers IP -End User Survey

RELEASE DATE
31-Oct-2005
REGION
North America
Research Code: 6A37-01-00-00-00
SKU: IT02485-EU-MR_15848
$1,195.00
In stock
SKU
IT02485-EU-MR_15848
$1,195.00
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Description

This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides
information on remote agent deployment and barriers to IP adoption. Also included are factors in vendor selection, future budget plans and priorities for investment.

Table of Contents

Methodology and Customer Interaction Methods

  • Methodology
  • Executive Summary
  • Customer Interaction Channels
  • Contact Center Locations

Budgets and Investments

  • Budget Plans and Priorities for Investment
  • Conclusions - Analyst Insight
Related Research
This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP adoption. Also included are factors in vendor selection, future budget plans and priorities for investment.
More Information
No Index Yes
Podcast No
WIP Number 6A37-01-00-00-00
Is Prebook No