North American Contact Centers IP -End User Survey
North American Contact Centers IP -End User Survey
RELEASE DATE
31-Oct-2005
31-Oct-2005
REGION
North America
North America
Research Code: 6A37-01-00-00-00
SKU: IT02485-EU-MR_15848
$1,195.00
Special Price $896.25 save 25 %
In stock
SKU
IT02485-EU-MR_15848
Description
This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides
information on remote agent deployment and barriers to IP adoption. Also included are factors in vendor selection, future budget plans and priorities for investment.
Table of Contents
Methodology and Customer Interaction Methods
- Methodology
- Executive Summary
- Customer Interaction Channels
- Contact Center Locations
Transition to IP
- Percentage of IP -Enabled Seats
Budgets and Investments
- Budget Plans and Priorities for Investment
- Conclusions - Analyst Insight
Related Research
Popular Topics
This research service is the result of a B2B online end-user survey of primary IT decision makers or influencers for North American contact centres. The survey covers trends in Customer Interaction channels, media integration planning and IP growth and investment. This research provides information on remote agent deployment and barriers to IP adoption. Also included are factors in vendor selection, future budget plans and priorities for investment.
No Index | Yes |
---|---|
Podcast | No |
WIP Number | 6A37-01-00-00-00 |
Is Prebook | No |