North American Energy CIS Markets: CIS-CRM Integration Issues


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CRM vendors maintain CRM systems are required in competitive energy environments to complement the functionally of CISs. Energy utility companies involved in energy industry deregulation are now considering highly integrated CIS and CRM systems to meet competitive, regulatory and business mission requirements. User strategies for selecting and integrating CRM and CIS systems and guidance for avoiding functional redundancy across the two systems are discussed.

Table of Contents

North American Energy CIS Markets: CIS-CRM Integration IssuesNorth American Energy CIS Markets: CIS-CRM Integration IssuesSummaryCIS-CRM Integration IssuesAppendixDefinitions

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