North American Enterprise Communication End User Trends

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The primary objective of this research is to evaluate U.S. enterprises’ current state of service, application and infrastructure deployments, future investment plans, and purchasing criteria. This research also intends to determine the current deployment state and behavior with regard to spending on various communications technologies and services by business size: medium-size vs large-size. Furthermore, this research provides a perspective on service, solution and application bundling. Finally, it offers an insight into enterprise preferences and purchasing criteria with regard to outsourcing.

Table of Contents

North American Enterprise Communication End User Trends, Survey Methodology and Sample DemographicsSurvey Methodology and DefinitionsTable of Contents and Survey Background and ObjectivesSurvey Methodology and DefinitionsSample DemographicsEnterprise Size in Terms of Employees and RevenuesEnterprise Industries and Primary Decision MakersEnterprise Number of Locations and Remote Workforce ConcernsNorth American Enterprise Communication End User Trends, Data Summary and AnalysisExecutive Summary and Enterprise IT & Communications SpendingExecutive SummaryEnterprise IT and Telecom SpendingChoice of Telephony SolutionsKeep Telephony In-House or Outsource?Vendor Selection CriteriaPlans for Migration to IP TelephonyPerspectives on Bundling and OutsourcingA Perspective on BundlingA Perspective on OutsourcingConclusions and Analyst InsightEnterprise IT and Telecom Spending and Choice of a Telephony SolutionPerspectives on Bundling and Outsourcing




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