North American Enterprise Communications Application Trends

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This study presents the results of an end user survey conducted with a sample of medium and large U.S. enterprises. The survey focuses on enterprise IT and telecom spending, enterprise application adoption trends, and enterprise perspectives on bundling and outsourcing services and applications. This study offers some analysis and conclusions in addition to a summary of the end user survey results.

Table of Contents

North American Enterprise Communications Application Trends, Survey Methodology and Sample DemographicsSurvey Methodology and DefinitionsTable of Contents and Survey Background and ObjectivesSurvey Methodology and DefinitionsSample DemographicsEnterprise Size in Terms of Employees and RevenuesEnterprise Industries and Primary Decision MakersEnterprise Number of Locations and Remote Workforce ConcernsNorth American Enterprise Communications Application Trends, Data Summary and AnalysisExecutive Summary and Enterprise IT & Communications SpendingExecutive SummaryEnterprise IT & Telecom SpendingCommunications Application AdoptionCommunications Application Adoption PlansUnified Messaging Adoption TrendsSpeech Application Adoption PlansVendor Selection CriteriaPerspectives on Bundling and OutsourcingA Perspective on BundlingA Perspective on OutsourcingConclusions and Analyst InsightEnterprise Spending and Communications Application AdoptionPerspectives on Bundling and Outsourcing

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