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North American Hosted Contact Center Market

Poised to Exceed $2 Billion in Revenues in 2014

  • Research Code : NDBB-01-00-00-00
  • SKU : IT00723-NA-MR_01983
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  • Release Date : 03-Jul-2014
  • Region : North America
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This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.
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