North American Hosted Contact Center Markets

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The North American hosted contact center market is currently moving beyond the early adopter stage, with immense growth potential for the future. This Research service examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

North American Hosted Contact Center Markets, North American Hosted Contact Center MarketSummary of Major FindingsIntroductionBusiness BenefitsProduct DefinitionsMarket Segments Vendor LandscapeMarket Engineering MeasurementsMarket TrendsEnd-user Survey ResultsPricing TrendsIndustry ChallengesMarket DriversMarket Restraints2006 Market BreakoutsDefinitions - Market MetricsMarket Breakout by Deployment SizeMarket Breakout by Vendor CategoryMarket Breakout by Vendor Category by Deployment SizeMarket ForecastsHosted Contact Center Seat and Revenue Forecasts Small Deployment Seat and Revenue Forecasts Midsize Deployment Seat and Revenue ForecastsLarge Deployment Seat and Revenue ForecastsForecast SummaryCompetitive AnalysisMarket Share AnalysisCompetitive StructureVendor Profiles - Technology VendorsVendor Profiles - Application Service ProvidersVendor Profiles - Telecommunications Service ProvidersVendor Profiles - OutsourcersStrategic AnalysisStrategic Considerations

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