North American Hosted CRM Market

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Regular Price: USD 2,450.00

Special Price USD 1,715.00


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Customer relationship management (CRM) has been at the forefront of the transformation in understanding the needs of customers and effecting actionable delivery mechanisms to meet those needs. Increased competition and higher pressure on cost structures have forced enterprises to reconsider the return on investments (ROI) benefits of their CRM investments. This has triggered lower - cost, easy - to - use CRM models. The emergence of hosted CRM, ingrained in the software - as - a - service model, has redefined the approach to CRM investments.

Table of Contents

North American Hosted CRM Market, North American Hosted CRM MarketIntroduction and Executive SummaryIntroductionDefinitionsExecutive SummaryReasons for CRM as a Hosted ModelWhy CRM?Market Analysis 2004Market Analysis 2004Hosted CRM Applications Market LifecycleHosted CRM Market Size and ForecastKey Success FactorsKey Industry DynamicsMarket TrendsMarket DriversMarket ChallengesMarket RestraintsCompetitive LandscapeHosted CRM Market Share by VendorAdoption of Hosted CRM in SMB and Large EnterprisesProduct Portfolio Matrix of Key VendorsHosted CRM vs On-Premise CRM: A Comparative AnalysisComparative Analysis between Hosted CRM Applications and On - Premise CRMVendor ProfilesNetSuite Inc.EntelliumSalesforce.comLoyalty LabUptilt Inc.SiebelRightNow TechnologiesSalesneteGainSage SoftwareStrategic RecommendationsStrategic Recommendations to VendorsFrost & Sullivan AwardsMarket Leadership AwardGrowth Strategy Leadership AwardCustomer Service Leadership AwardProduct Line Strategy Award

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